Impeccable 5 star service, great facilities and centrally located. Most impressive aspect of this hotel was the absolute dedication to ensuring we had the best possible stay. The entire staff from the General Manager Maurice De Rooij down to the maintenance personal provided us with 5 star service every step of the way. The concierge, whose name I cant pronounce, spent hours with us insuring we had the best possible tours and experience Dubai has to offer. We would absolutely recommend this hotel to anyone traveling to Dubai and we will be staying there on future visits.
The tour to Abu Dhabi from Dubai was excellent. The coach driver was very helpful and enjoyed the day completely.
Karim, tour guide-driver is excellent. He made every effort to my day tour memorable.
Trip was very good, picked up on time and proceeded smoothly. Some confusion about attire for Mosque but guide provided additional garmets.
Michael United States of ...
Tour was very interesting. Guide however was constantly far ahead of the group and we were always trying to catch up. Lunch was excellent. Would recommend.
Our trip was wonderful! The Grand Mosque was very impressive and beautiful. And, the sights in Abu Dhabi were equally impressive. Lunch was very tasty and displayed nicely. Our guide seemed like this was new to him. On our hour ride, he was pretty much silent. When we arrived at the Grand Mosque, he said to be back in 1 hr, but didn't say this to all. And, he didn't say the bus would be moved to a different location. After we requested clearer information, he complied. He was very nice.
The tour is basically ok but more information should be given when visiting the buildings, in particular the Grand Mosque. And the time given to visit it on our own is too few,, Saadiyat Island with Louvre and Guggenheim museums construction sites were not visited nor mentioned, as per program..
Hotel pick up was disorganized, and I had to call several times to confirm the exact time of the hotel pick up. The driver was more than an hour late and we were about to give up when he showed up. The concierge tried many times to call the contact number but it was always busy.
The tour itself was ok, and the lunch at the Sheraton was good.
Long wait for people to join coach, no water on coach. Time wasted at Ferrari F1 shopping centre and aimlessly driving around islands. The Art Gallery visit was a waste of time being basically a shop forcefully trying to sell it's expensive wares. Not enough time at Heritage Village and Mosque.
Lunch was excellent. The stop at the F1 track was OK.
Not good value, could have been so much better.
The tour itself was great. The Grand Mosque was the highlight of the tour.
eveything was a bit quick but ok. Unfortunately our tourgide from Kurban Tours was not that exided and sometimes a little annoyed when we had to wait for some people of the group.
The mosque is amazing and was the highlight! Apparently a visit can only last 40min because of the many visitors, which is a bit short. At the heritage village, you have a good view at the city, which should be advertised better. The lunch buffet was great. We just drove by the corniche I was actually expecting you could stroll there for a while. On the other hand we stopped for 20min at a carpet gallery for no reason other than selling. The instructions of the guide were sometimes not clear: where to meet after the mosque visit, when to take the shuttle bus when we got back. You actually loose a lot of time getting picked up from the hotel: We were called the evening before at 22h ! to find out we would be picked up 'between 8 and 9h' I did not went to so much trouble to contact them twice to try to find out the time to get a range of an hour. Finally we took off to Abu Dhabi around 10.15h. It would be a lot better to organize one or 2 meeting points by a metro station e.g. Mall of the Emirates than the hotel pick up. I would have enjoyed this day more if it were organized better.
A bit rushed tour, please note that is is not Full Day Abu Dhabi Tour, the tour guide and driver kept repeating half day Abu Dhabi tour all the time and indeed it was half day, we only had 4 hours including the lunch in Abu Dhabi. We were picked up from our hotel at 7.30 am and were still in Dubai at 10.00 am as we could find one hotel, we needed to pick up other people from. We were given 15 minutes at the heritage village, which was absolutely not enough, we rushed and were back on time, but the other people from our coach came 40 mins later, so the visiting time should be really from 45 mins to 1 hour. It is a very nice place and worth visiting and the scenery is wonderful. The rest was a bus tour of Abu Dhabi, one very short picture stop 5 to 10 mins max and buffet lunch for approx 45 mins. There is no walking tour in the city itself as we had expected. The staff were very friendly though wanting to go back to Dubai as early as possible as they had airport transfer to make on the same day. So an OK experience but not great!
Our tour guy was very bad, he was there just for money and try us to buy stuff from his friends. He was going praying 3 times I think during our tour, which he told us as a muslim he has to do. But the true is, when muslim is working, he doesn't do that, he is 100 at work.
Our tour was NOT GOOD. Food at the place where we ate and it was included was cheap place, very basic, not good at all. We normally don't complain at all, but this time I have to say the real experience we had. Abu Dhabi was amazing and I am sure with different tour guy it would be amazing. I definitely recommend Abu Dhabi, but be picky who you have!!!
Firstly the telephone number given to us to confirm pick-up was incorrect and we had to email and phone for confirmation, the bus was late and the driver and guide would not let me on the bus until I had changed my long shorts for trousers for the mosque visit even though the shorts would have been sufficient, they only informed the women on the bus that they should wear long sleeves after we had arrived at the mosque,but they did find some clothing that was suitable although smelly! After a nice lunch the trip descended into farce, we were taken to an unscheduled private residence supposedly an Islamic art gallerywhere they tried to sell us carpets,etc, we had a couple of picture stops and then the driver got lost in Abu Dhabi trying to find the hotel of a guest we picked up at the mosque, we had no time to visit the palace or enter the Ferrari world attraction as mentioned on the itinary , the guide was full of Irelavant information and had very bad personal hygiene! The trip was approx 12 hours door to door most of the time spent on the bus where there was NO water which the itinary said would be available.
I would NOT recommend this trip, but would recommend the mosque visit.
Dennis the guide was very pleasant and informative.
The vehicle that was provided was completely unacceptable. Too small, cramped, insufficient AC. They wanted to put 6 passengers in a car that was uncomfortable for 4. A car's max passenger rating is NOT how you allocate equipment for a tour where a modicum of comfort is expected. Shame on us for not checking the equipment before we paid. We would have never taken this trip. We would have rented a car ourselves.
Note from Viator: Thank you for your feedback! Our tour operator has informed us that there was a mix-up as to which vehicle was sent for your reservation. We have reported this mix-up, as well as the tour operator's suggested resolution to our Customer Support department for their follow up. You should be hearing from our Support department soon. Thank you again for your feedback, and we wish you Happy Travels!
This trip was not worth the money paid, we had 30 mins at the Mosque, we then stopped at what we were told an Art Gallery/Museum were we would see Abu Dhabi through the ages but it was actually a shop, the guy in the shop tried to sell us very expensive rugs and jewellery, we were not allowed to look around and when nobody wanted to buy anything we were escorted to the front door. We had 15 mins at the Heritage Village, 45 mins for lunch and 15 mins at Ferrari world. The rest of the day was spent driving around, you couldnt see anything as everything is behind walls. Was very dissapointed
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