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Transfer from Port to Airport .Driver right on time to catch our flight.
Worked perfectly. Our driver met us at the exit of the arrival hall, helped us with our luggage and took us to the airport.
Terribly disappointed! Waited one hour before I took action and got help from the port terminal Help Desk. She called Orient Tours and someone who we had talked to forty-five minutes earlier to ask if he was from Orient Tours he said no! came within five-minutes to tell us his company would take us and accepted our paid voucher. By this time we didn't even ask about what happened to Orient Tour. We were already one hour in getting to the airport. Crazy and very poor service provided by these operators in the port of Dubai. People next to me waiting for 45 minutes finally asked to have their reservation for six cancelled and took a couple of taxis to their destination.
The driver was good. However, the vendor wanted to charge us an extra 41 for the bigger vehicle and trailer. I told them to make sure the vehicle would be able to accommodate us and our luggage. They sent a bus and a trailer for 5 people. I didn't ask for all that.
I was not happy that my booking was not in order when I arrive a the airport. I booked two vehicles but only one was sent. Also I was charged for cancelling the second trip even though I was within the cancellation period. I have been travelling with Viator for years in different countries such as Jamaica and Barcelona and this was my worst experience
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