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The Northern Ireland + Giant's Causeway tour included a lot of the best places to visit, which was great, and the guide, Patrick, was very good, but there were a few bumps along the way that gradually made us less and less enthusiastic about our day.
To start with the Black Cab tour, which was very informative, but the driver spoke really fast and was not very self aware about the language barriers we brought up, even I who speak fluent English was having difficulties to understand him. In addition, it was a VERY rainy day and we left our umbrellas in the tour bus after the tour guide confirmed that the cab driver would have umbrellas for us, which turned to not be true and some of us decided to stay in the car during the stops, losing the whole purpose of this particular part of the tour. The historical information of this tour was really great, but the overall experience was very rushed and lacked structure.
After the Black Cab tour, we were supposed to head to the castle, but our bus broke and we had to wait for 2 hours for the new bus to arrive. This significantly impacted our experience, because it meant we would lose 2 hours in the other attractions, which were the main ones for the day. Instead of spending 30 min in the Castle, we were only allowed to hop off for less than 5 min for pictures, barely being able to appreciate the view and the history behind this attraction.
Before we could finally reach the Giant's Causeway, in an attempt to do a V curve on the road, the bus got stuck, blocking the road in all directions and the driver was not being able to put the bus in reverse. Just in front us there was a cliff, so imagine, not terrifying at all, right? After about 20-30 minutes, when the guide was about the ask us to leave and wait for the previous bus, which has been fixed, the driver was finally able to reverse the bus and take us out of that chaos, but again, more time had been lost from our day.
We reached the Giant's causeway, it was so late that we only had 30 min there and there were no more shuttle buses taking and bringing people from down the road, I mean, for young people it's a manageable walk, but in our group we had 2 seniors, one with disability that depended on the bus. It turns out they made through all the way to miss the amazing Giant's Causeway, so disappointing.
For the few of us who made it down the hill, we had about 15 min of sunlight and time to get back to the bus, which is definitely not enough to explore the extraordinary scenery. I have been there before and spent 2 hours exploring, so 30 min in total (counting the walking down the hill, the exploring, plus the walk back) was nothing!
The most disappointing thing, was that our little cousin (8 years old) joined us ONLY to be at the Giant's Causeway, he was devastated!
Through all this chaos, not only we lost time in the attractions, but we also lost time for food. We were supposed to eat at the Giant's Causeway stop, but the restaurant closed when we got there. The guide was so intended to get us back to Dublin on time that he barely wanted to stop for a off the road fast food. Since he had to stop for toilet, we sneaked some burgers from Burger King, cause we had a hungry child with us!
We made back to Dublin exactly at the time proposed, but at a very big cost! This was a very expensive tour and we didn't feel like our money was well spent. I know the tour in itself is worth it, cause I've done it in the past, but I feel the WideRover Tour company has not been spending our money checking if their buses are fit to travel, cause 2 buses on the same day is not bad luck!
I would appreciate been able to talk to someone from the company in order to get a refund for our group.