The email or password you entered isn't correct. If you've forgotten your password, please reset it. Click here
There was an error logging in, please try again.
Log in to Viator
Log in to add things to your wishlist and access your bookings from any device.
To start this off, they made it VERY clear that the driver is supposed to wait a maximum of one hour. I clarified in my booking that I needed to be picked up at 7 PM. They said they would follow my flight information, which landed at 5:45. That was fine as well, but I stated that I would need to pick up some more luggages from the baggage storage at the airport. They told us to just let the driver know when we see him and go get the luggages. We arrived at 5:50 PM and no one was there to pick us up. We went ahead and got the luggages, then came back, still no one. We waited. Until 7 PM, still no one. We waited longer, maybe he would arrive late - still, no one. I sent multiple messages to the company and despite responding to me quickly days before, they suddenly stop responding. Horrible service, we had to find a friend that would help us take the train. Second horrible experience getting a taxi in Dusseldorf.