Hello Kenneth,
Thanks for your review, I must say I am puzzled to read your review as the themes you have noted are very unusual complaints for us to receive.
Regarding the temperature - as I'm sure you are aware, during the time of your visit the UK experienced record breaking temperatures - the warm weather impacted several day to day activities and would indeed have meant that your open top tour was a very warm experience. This is very unusual for us to experience in Scotland - where more often we battle 4 seasons in a day. I do feel it is perhaps unfair to score us poorly based on unusual circumstances wholly out of our control.
In relation to your comment about our headphones - I am very sorry again to read that you found these to be unsatisfactory. This again is not a complaint we see often from our customers, however I appreciate that everyone has their own preference. For this reason, our headphone ports allow you to use your own headphones should you prefer.
As an open top tour operator in Edinburgh, I'm sure you can understand that the options to 'do something different', as you've suggested are limited. We operate all year round in a variety of temperatures, offering sunglasses and poncho's to passengers often if required in response to the ever-changing Scottish climate - however I'm sure you can appreciate opportunities to diversity our business offering are limited.
Thanks again for your review,
Carolyn