It was a great experience. The guides were great and very helpful. Although my wife was a bit reluctant at the beginning our guide was wonderful with her and trek was a bucket list experience for both of us. The views were astonishing. We were fortunate to be there the day the water started through the bridge so the ice falling while we were on the balconies was ideal. Great tour. Well worth it.
Pros: Amazing experience hiking on the glacier with knowledgable guides who spoke good English. Great views of Perito Moreno Glacier from the main balconies in the park as well.
Cons: Terrible communication of the schedule prior to and during the day of trip. Having to change buses multiple times between pick up and making it to the start of the glacier trek is confusing and wastes time. There was also no mention of the fact that we would go to the balconies after the trek - it was great to get to be able to do this, but was disorienting as we thought we were heading back to El Calafate but in reality we were still three hours from the end of the day.
Overall: Totally worth doing for amazing views and an amazing experience. Be prepared to just go with the flow.
The tour pick up guide was rude and arrived 30 minutes early and refused to wait for us. We managed to persuade him to wait by holding the bus door open and literally begging him. It was a stressful and upsetting way to start the trip. He did not care for the email we had stating a different time
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