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Chena Hot Springs Day Tour from Fairbanks

Fairbanks, United States

From $145.00

Select Date and Travelers

Non-refundable
You will not receive a refund if you cancel.
Nearby
  • 7 hours (Approx.)
  • Pickup from select hotels
  • Mobile ticket
  • Offered in: English
  • Good for avoiding crowds

Overview

Get a kick out of the Fairbanks Ice Museum and then revitalize your mind and body at Chena Hot Springs on this day trip from Fairbanks. Enjoy a guided tour of the museum filled with displays of ice sculptures, and then warm up at Chena Hot Springs. Surrounded by beautiful Alaskan scenery, immerse yourself in thermal pools of water that soothe sore muscles and aching backs. Enjoy several hours of free time at the rustic lodge resort. Hotel transport included.
  • Day trip to Fairbanks Ice Museum and Chena Hot Springs
  • Tour the Fairbanks Ice Museum’s exhibits of life-sized ice sculptures
  • Relax in thermal pools at Chena Hot Springs
  • Listen to engaging commentary from an informative guide
  • Round-trip transport from select Fairbanks hotels included

What's Included

  • Driver/guide
  • Live commentary on board
  • Hotel pickup and drop-off (selected hotels only)
  • Bottled water
  • Gratuities

Departure & Return

Departure Point

  • Traveler pickup is offered
    We pick up from all major hotel in Fairbanks, not Airbnb nor private residences.
    All other locations we ask to meet us at Morris Thompson Cultural & Visitors Center for pick up.

Departure Time

  • 11:30 AM

What To Expect

Additional Info

  • Confirmation will be received at time of booking, unless booked within 7 days of travel. In this case confirmation will be received within 48 hours, subject to availability
  • Not wheelchair accessible
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
Operated by 1st Alaska Tours

Cancellation Policy

This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

about cancellations

Frequently Asked Questions

The answers provided below are based on answers previously given by the tour provider to customers’ questions.

Q:What is the policy on face masks and attendee health during Chena Hot Springs Day Tour from Fairbanks?

A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Chena Hot Springs Day Tour from Fairbanks.

Q:What is the policy on sanitization during Chena Hot Springs Day Tour from Fairbanks?

A:The policy on sanitization is:

  • Transportation vehicles regularly sanitized
See all safety measures taken by Chena Hot Springs Day Tour from Fairbanks.

Q:What measures are being taken to ensure staff health & safety during Chena Hot Springs Day Tour from Fairbanks?

A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Chena Hot Springs Day Tour from Fairbanks.

Traveler Photos

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Reviews
4
64 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers
Showing 1-10 of 64 reviews
Definitely recommend if you’re in Fairbanks!
Arsalan_K, Sep 2021
Chen’s Hot Springs in and of itself is pretty awesome, but the tour was also awesome! Justin was a fantastic guide, taking us to and from the hotel, giving us recommendations for the area, as well as trying to help us tourists on the bus spot our first moose and/or bear! Would definitely recommend booking with these guys. Be sure to bring a camera because there’s so much to take in!
Alright not worth the money
Kelly_R, Sep 2021
Okay. The springs were all right a lot of people. The staff were rude. Going through the ice museum we didn’t get a drink at the bar because we were told we need tickets which had to be purchased outside however the staff member served some of our younger travelers and he took cash
Wonderful tour, with an...
Aaron_M, Sep 2021
Wonderful tour, with an excellent tour guide. Unique and amazing place to visit. The tour is a bit pricy for what is received, but the uniqueness of the experience is something my family will not soon forget.
Good
Samir_R, Aug 2021
I enjoyed the hotsprings water was hot. Ate at the restaurant food and service was good but they were very busy took time to be served. Van and driver were good.
bad phone customer service
Donna_K, Aug 2021
I mistakenly left my credit card at the restaurant. I did not realize it until I returned to Fairbanks and was leaving for the airport to fly home. I called the hotel and waited through the annoying call message and the claim that the phone lines were overwhelmed. I pushed 3 to connect with someone, anyone - it was answered by the activity center. The young man told me he could not check on my missing card at that time - I begged him to please check. He proceeded to put me on hold - actually, he disconnected me two times - two times that I had to go through the entire call process again. I was informed that my card was not there. I should cancel my card. after thinking about it, I knew my card was there. I called back - somehow this time it was answered by someone with access to the restaurant lost and found. I was again informed that my card was not there. I told him no, I know my card is there. He looked again and miraculously, they did have my card. I asked him to please mail it back to me at my home address since I was at the airport leaving Alaska. He didn't have the authority to mail it to me - finally, I asked him to please destroy my card. That he could do. It is ridiculous to have to go through this much stress to check if your credit card had been accidentally left after paying for a $100 average lunch.
Response from Host, Aug 2021
Dear Customer, We are sorry to hear about your bad experience. Unfortunately you left your review with the wrong company. We are a Tour Company, not a restaurant. You should have left your review with Chena Hot Springs Resort. If you read this, please correct your mistake, otherwise it will effect our rating. Thank you. Best Regards, Ralf
Nice place for visit
kiarash_r, Aug 2021
It’s perfect tour and driver good person. But car is very old and speaker dosent work very well. …….
1 traveler found this review helpful
The van we went on was really poor...
Denise M, Oct 2017
The van we went on was really poor. Noisy and no springs. This vehicle should have been out of service. Driver was great
1 traveler found this review helpful
What a disappointment, not a resort...
Robert_W, Sep 2017
What a disappointment, not a resort. Rusted out equipment on the grounds, hot springs algae growing on sides, pool was cloudy and bottom was slimy. I was very surprised that the discharge from geothermal component was discharged in nearby stream at 90 F . I ask how that would would effect the aquatic life in the stream, the answer was they don't like it. The right answer would be at 90 F it would kill most of the aquatic life. It was not what it was supposed to be and not worth my money or my time. Ice museum was OK.
It was nice, but coming from...
Reena R, Jul 2017
It was nice, but coming from Virginia the layout can be made more appealing. My overall impression of Alaska is a 3 star hotel where you will be paying a 5 star price. Did not eat the soggy oily fries at Crab Shack in Seward Harbour.
Chena Hot Springs was great! We were...
Linda_C, Aug 2016
Chena Hot Springs was great! We were picked up from our hotel and our driver was great. It was beautiful at hot springs. The ice palace was incredible! I would recommend this for anyone going to Fairbanks!

Questions?

Product code: 10606P3