Dear Megan,
thank you for the review, but let me reassure you, you had a private tour, the only moment your guide was not with you was at the moment you had lunch in the restaurant that we booked for you. In every village you had personal assistance from your certified professional guide and driver Massimo and at one point myself Luca. We are deeply sorry to find out you did not enjoy the tour, and that your expectations were not fulfilled. Yet, you would admit that we could not have any control on the amount of people going around the area in summer, if you need a spot on the only beach in Cinque Terre unfortunately it is better to reserve ahead on time with a private beach but this is a bit beyond the purpose of this private tour and it is not always feasible, since the tour is mostly intended as a sightseeing tour, even if we are happy within the limits to customize
Even so, we do plan the tour in the best possible way to avoid the crowded situations.
We had two more private tours that day that had your same itinerary that day and the enjoyed greatly the tour, so I will investigate what was not right with yours. We will try harder than this, within what was in our control we will make all the possible to do better in future. Thanks Luca