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I was not sure how long it would take upon arrival at Florence airport, so I scheduled an hour later However, there they were waiting for me at the exact time of my arrival. Would definitely use this transfer service again.
This driver was really good and waited for us when we had such a hard time to locate the car return at Florence Airport. We could not have been happier with him.
We were very happy with the service the guy was very professional and friendly.
Excellent! It cost a little bit more money but it was easy and timing.
Driver was great. Air France lost our luggage so we were delayed in the terminal. He went out of his way to find us, was not annoyed at all, and was really pleasant.
Bill United States of ...
Great service. Our flight was early and the van showed up early too.
Our shuttle from the airport into Florence was awesome. There were four of us with 4 suitcases. The van was plenty big and comfortable. The driver was very professional and knowledgeable. He came to find us in the airport waiting area a little ahead of our shuttle time and helped us load all our bags. Then he drove us to our destination and waited for a few minutes until we were able to get inside. He was a safe and courteous driver so we had a smooth ride into the city.
Excellent service, Christian was a very nice fellow and a good conversationalist.
On time with an entertaining, witty driver who makes you feel like an old buddy is coming to take you home.
Driver was fifteen minutes early . We had forgotten how aggressive Italian drivers wereM
We originally picked the 11:30am pick up from the airport since with a 9:30am arrival, we thought that going through customs would be time consuming but we went through it in 15 minutes. We called the phone number given and asked if we could be picked up on the 10am pickup time instead , after the guy who was responsible arrived to work at 10am, they sent someone to pick us up by 10:30am and he ride was good. They were accommodating.
Picked up on time and we were lucky to have no other passengers, so it basically became a private services. Minimal to no communication with driver. Some slight problem confirming reservation as company is less amenable to e-mail than phone call and because our cellphone plan did not initiate until we arrived in Italy Florence, we had to work through Viator to confirm which they did without a hitch.
Disgusting service! I do not recommend! Catch a taxi directly to your hotel from the airport rather than using this service as it will be a set/cheaper rate. Our flight was 30 minutes late. We arrived at Florence Airport and were advised that the driver will only wait 20 minutes! This is a joke considering at the time of booking flight details are provided. Surely the driver has access to see whether or not the flight is delayed or has landed. DO NOT USE THIS OPERATOR.
I have travelled the world many times over and have never experienced such a poor service from a transfer operator that collects people from an airport!
I had booked for a transfer of 8 adults and 1 infant per my booking. When I arrived, there was only 1 van with driver who proceeded to tell me that the booking was only for 8 persons in total and as such, the maximum load in the van was 8 so could not fit 9 people as per my booking. He then proceeded to tell me that it was my fault for the misunderstanding!
Additionally, he said that it was only for maximum 1 luggage per passenger. However, I have a photo where he could only fit 7 luggages into the van so even if I only did have 8 passengers in my booking, the luggage still would not have fitted.
It was easily the worse transfer I have ever been involved in and I have worked in the travel industry for 10 years and I have never had any driver tell me it was my fault and to cover up for his own incompetence. I had to take another taxi at my own cost into Florence city center.
I had booked a further 6 transfers across Europe during my holiday and had no issues elsewhere. This was easily the lowlight of my holiday and I would urge caution if you want to book this.
Do not book this transfer if you value your money.
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