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Wonderful day trip. Unfortunately, the vehicle was small, old and cranky. I had to sit away from my husband throughout the journey. This was made up by including Salsburg in the day trip. Guide/driver was very knowledgable and tried hard to ensure all aboard got to see what they paid for. Overall, a very erwarding day trip.
This tour was worth every penny.. Excellent tour guide Mr. Peter was very friendly has a nice sense of humour understands what we need and very cooperative would definitely recommend Viator for this tour
scooby_singh United States of ...
Our guide Peter was outstanding. We had a small group of 7, he took the time to walk with us through the streets of Baden Baden and Heidelburg. He always made us stay while he went and got the mini van and save us from walking the extra mile. Outstanding service by Peter, he never rushed us and provided excellent commentary on Heidelberg, Baden-Baden and Black forest. Ask for Peter, it will be worth it.
This was quite a long day, but we knew what we were signing up for, so no grumbles there. However, the tour company office - apparently incorrectly - told the driver some clients wanted to visit Strassburg - that would have meant a VERY long day. After some discussion on the bus, it was decided to just do Heidelberg and Baden-Baden.
Both H and B-B were good to visit and wander around, and the driver provided good background in each. We had a crisis when one tour member got separated from the rest of the party in B-B, but we managed to find her after searching. I was greatly impressed by the driver's professionalism in coordinating the search. The final segment in the mountains south of B-B was magic.
The tour itself is very nice and the driver was a very nice gentlemen but we had no guide with us. The driver was our guide which poor him was trying his best but he jut don't have all the info... too bad the cities we went to were very nice.
The tour operator Central Frankfurt/ETS Greenline sneakily combined my tour with that going to Strasbourg, unbeknown to myself and the other passengers until we were told about 30 minutes after leaving. I paid about 350 Australian dollars and had a reasonable time in Baden Baden and the Black Forest, but about 30 mins in the dark in Heidelberg. The other passengers had 30 mins in Strasbourg without getting off the small minibus. In mitigation there were bad traffic delays on the way, but the worst part was ETS put their own cost saving ahead of any interest of the customer. I feel cheated. Have had no apology or compensation from ETS. Do I recommend ETS???
Coach was a minibus that was not heated at all in the middle of winter, so we all froze the entire day. There was no canal tour in Strasbourg. Because another couple had booked Heidelberg too we went there at 8pm meaning we didn and #39;t get back until 10pm. In a freezing minibus. Guide didn and #39;t give name.
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