Excellent tour, perfect organization. Changed schedule based on weather conditions or national park times. Hotels were really good as well. Really liked the food. Would do it definitely again.
the islands are amazing, but the organisation wasn and #39;t the best! we payed for all inclusive, but this includes a lot of free tours you could do by your own. the food is every day the same, because the go only in cheap local restaurants. they change the plans every day. no clear informations:-/
Misscommunication between Viator with agency in Quito Ecua Horse Tours and hotel in Galápagos. Did not get picked up at airport and had to chase people to remind them to fo their job . Will never again book tour with Viator, nor recommend it to anyone. Go local for tours, that's my advice.
I have taken other Viator tours and been happy with most of them. The five day Galapagos tour, however was a disappointment. The hotels were fine, the food was good, and the guides were excellent, but the experience over all was disappointing. We were expecting to see Giant tortoises in natural settings of desert islands with volcanic cinder cones as a back drop. None of the pictures we took would give the viewer the impression that we had actually been to the Galapagos but looked as though they could have been taken in a zoo or wildlife park anywhere in the world.
People should be made aware of the situation regarding the boat ride between islands. I had envisioned being on a reasonably large boat, able to walk around and enjoy the sights and take some pictures. This was far from the case. Instead there were about 16 people crammed in a small cabin cruiser for two and a half hours of gut wrenching pitching and yawing and pounding we were told these were normal conditions. When I stood to take a picture I was told to stay seated. A fellow passenger who was feeling ill asked to use the toilet and was told he could not because it was not working. The poor man eventually became violently ill and spent the rest of the voyage on his knees vomiting into a plastic bag he was given or lying on the deck in misery to the unsympathetic gaze of the crew one guy. The trip was so miserable that my wife and I refused to return on that boat The New Brithany The captain of that boat should not have left port for a 2 ½ hour trip with 16 or so people aboard and no working toilets. Or if, as I suspect, the toilet was working and the crew one guy just did not want to clean it he should be fired. I would strongly urge Viator to investigate the situation with the New Brithany and see that this miserable situation does not happen in the future. And to those contemplating a Galapagos trip do not expect the crossing from Santa Cruz to Isabela to be pleasant.
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