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This was a great tour with a few glitches. Here goes - Upon arrival at the Geneva airport, we went to the Tourist desk and the agent didn't know anything about our Viator package. He asked around and he was able to find it in the cupboard. I would also strongly suggest that travellers plan their exact train routes before arriving. A train employee sent us to Brig/Visp long way instead of Bern and this made us arrive in St. Moritz after dark. The trains are wonderful and always on time! The Zurich train station is large and the platforms can be quite a distance apart so make sure you have lots of time if going through Zurich. On our return we went through Olten and it was better for us. The 3 hotels that Viator booked for us were absolutely wonderful. We stayed in the Hotel Eden in St.Mortiz and Delfino in Lugano. The rooms were clean and the breakfast provided was great. The hotels were not within walking distance of the rail stations when carrying luggage. We took a taxi in St. Moritz and public transport bus in Lugano. They are very helpful in every train station and when planning the trains, it lists the platform numbers. This is important. The actual Bernina Express train is terrific and we had great seats at the window, across from each other. The Tirano bus station bathroom is awful - use one elsewhere. The Bernina Express bus at the Tirano station was disappointing. We ended up at the very back of the bus and the windows were rather dirty and because we were at the very back, the dotted sun shield at the top of the window obscured our view. The train is so wonderful that it kind of made the bus ride unpleasant. It is a crowded bus and you should expect that. There is wonderful scenery along the way but it's difficult to see. Viator had everything included in our package that we received and that was good. Your Swiss train ticket has three transfers at the bottom. These are for three consecutive days and not daily transfers.
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