Hello Verena, we are very appreciative of your business and thank you for booking this tour. While Danny your driver may not have spoke English perfectly, he has been taking care of our customers for years and this is the first time we hear anything about his English. We do offer history tours which are lead by historians and are full of facts and history, but you purchased an adventure and outdoors activity which is designed to be more relaxing and peaceful surrounded by nature. Again we are sorry if you didn’t feel like you got enough information out of this tour. In the future we recommend booking History Tours with historians if your interested in that type of experience.
Your trip coordinator Chris reached out to you like we always do during the trip to check on you. If you would have mentioned something at that time, we possibly could have fixed or adapted to a change making you enjoy the day even more. However we received the following message from you:
“We are having fun”.
This would have been a perfect moment to mention that you were looking for more history about the area. And you could have mentioned that the English was not as you would have liked it. We could have easily made modifications mid tour and accommodated you. However when you responded to us that your were having fun with no negative comments, our team continued as normal.
We take feedback very seriously and we will continue to work with Danny and Freddy to help them advance their English. We also interview our staff after each trip and Danny reported to us that you were very happy and enjoyed the tour according to your words, So with multiple lines of communication to share your concerns, it’s too bad you didn’t mention your concern directly to us during the tour versus leaving a negative comment with 3 stars after the fact when nothing can be done about it.
This is a staple tour of our that customers always love. And our staff always does the tour to their fullest ability. And go beyond. Like taking to to the pharmacy, and providing door to door pick up when your home was out side of the pick up area.
We hope you will consider booking trips with us in the future so we can show you our improvements.