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The tour was great. Very informative. Just need clearer instructions on how to get the tickets for rhe hop on bus as there are a couple of companies.
The trip itself was good, with harbour cruise, bus tour and visits to museums. The setup with Viator was not very good. WE did not get our Hamburg City Pass in our inbox. After my second call to the local agent, she mailed med the Pass's. We spent a lot of time figuring out how it worked!!
Next time I will by my City Pass on location.
Anyway, Hamburg is a very nice place - and friendly people.
The workers were so unfriendly! We have traveled throughout the world and they are the worst we have encountered anywhere! They were extremely rude. I would never go back to Hamburg or go on these buses!
Really disappointed with the 2 day city pass. We had issues trying to access the hop on bus on our first morning as the ticket must be collected from the dock area which is in the small print but trying to find out how to get there was a challenge and then the bus is not red as stated but is blue and yellow! When we asked for English commentary the guide was very sarcastic and proceeded to talk in a Downton Abbey accent so we decided to get off the bus in the hope we would have a better luck the following day as we had thought the hop on hop off bus would be valid for both days but this was not the case so we only actually used this part of the pass for an hour. We did use the pass for local transport but with limited German this really is difficult we went to 3 different information offices to get advice on the pass and not one was able to assist us. We visited St Michael's Church but the voucher doesn't include entrance to the crypt. The HVC tour is just a small museum tour stadium tour is in German and lasts 90mins and is an extra 6E We arrived at the Dungeons just after 10am to be told we were to late to join the only English speaking tour of the day but the staff were really friendly and were able to give us directions. If the boat cruise is in German you may as well get the free boat around the port which we did. Overall we were so disappointed with the pass it didn't feel like good value at all to us bearing in mind how cheap public transport is in Hamburg. Do not buy!
See earlier review
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