Our driver was waiting when we arrived, but with all the people in the arrivals we didn't see him right away. I called customer support, and even though they answered in German, once I spoke in English the representative switched to English and helped me find our driver immediately. I was very impressed and glad for the competent assistance. The driver was friendly, professional, spoke good English, and gave us useful info about Hamburg.
Celeste B USA
Picked up exactly as arranged and our driver was really helpful and had a great sense of humour. Fantastic service!
We were 7 people, and it was the shortest and very economic way of transfering to the city.
They met us as soon as we got off the plane and got our bags. No hassle...way to go! I do a lot of these transfers when I travel to foreign countries. Makes everything so much easier!
Great service after our long haul flight, easy transfer to hotel.
It is absolutely wonderful when a stranger arrives at the airport and there is the driver standing there greeting him, so relieved. Service highly recommended.
The driver arrived on time and the ride was smooth. However, although the weather was quite warm, he did not put on the air-conditioning although it was included in the price. He was obviously trying to save money, but I felt cheated.
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