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We booked the 2-Day Cuc Phuong WIldlife experience from Hanoi through viator. The description of the tour is very misleading. The only wildlife experience we saw during the two days was the caged animals in the rescue center. We chose this tour because of the night treck in the national park. Otherwise we would have done this as the day trip from Hanoi as it is only 2-3 hours away. When we were at the park our itinerary was changed. When i inquired about our night walk the guide said that they haven't done that in the last 3 months as it is winter. Additionally, he told us that in winter it is impossible to see any wildlife. our guide was not interested in looking for wildlife. It was disappointing if there is no chance of seeing wildlife in winter they should not hold this tour. Additionally, they should change this to nature experience and not wildlife experience. I called them to confirm they can cater for vegan before i booked the tour. But when we started the tour our guide said it is impossible and said they can only provide us a small bowl of dried fried rice. Both my partner and i were left hungry. The worst part of the tour was nobody was taking ownership of the problem. The guide said he only gets paid 10USD and travel agency also said they are not responsible. The only person who's fault this is seems to be mine for booking this based on misleading description. Considering this trip costs 400 for the two of us I was expecting better service.
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