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This trip did not have a guide available for the whole trip, which it could use. On the bus were a number of clients on different trips of different durations, staying at different hotels in Sapa. I was dropped off on a Sapa street, and was given verbal instructions on how to climb the stairs in a nearby alley, to a hotel, where i was given further instructions on the location of my actual hotel. The hotel front desk staff had information on each of my day hikes, which had a different guide for each day. Hotel and restaurant was fine for a three star quality establishment, as I was not expecting Inter-Continental standards in a remote mountainous community. Treks each day were challenging, scenery was outstanding, and interacting with the tribal people in their communities was very interesting. People should be aware of the altitude and cool climate in Sapa when coming from the tropical lowlands. On the return to Hanoi another client and I were dropped off at a downtown street, and was given money by our guide to hail a taxi to return to our hotel. then left on our own. More effort should be given by Viator to provide a central guide source for this multi-day trip, and to be returned to the hotel of the client. However, Sapa should not be missed when visiting Vietnam, and overall the tour experience was very positive.
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