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Very professional, friendly, and courteous staff. Definitely recommend!
Always comforting to arrive in a previously un-visited airport and to collect bags before encountering a person with a board containing your name. Very happy to continue using this service.
no problem with pickup driver helpful and trip to hotel uneventful
Absolutely fabulous. Were waiting with a sign when we arrived. Super friendly and accommodating
This tour was great! We found our guide quickly and easily after exiting the airport. Very happy!
I reserved an arrival transfer to our hotel since we were arriving in the early evening. Our driver was waiting for us outside of baggage with a sign with our name. I was so very pleased that I had thought to arrange this transfer since it was raining and it was a national holiday. The outdoor line for taxis was 70 people deep with not sign of a taxi in sight! Would certainly do this again!
We were met at the airport by a helpful and friendly driver and taken directly to our hotel.... What more can we ask for....
The driver was waiting for us at the airport. I was taken straight to my hotel which was very reassuring after being warned of the numerous taxi scammers who operate at the airport. The company also took the time to follow up on my service to ask if I was satisfied.
No problems at all, although a tight squeeze to get everyone plus luggage in the vehicle. A larger vehicle may have been more appropriate.
The car wasn't there when we arrived. We had to call to get the office to check and they finally sent a car which arrived in about 15 minutes. Driver didn't really know where we were going even though we gave them the address when we made the booking.
Too much trouble for the money paid.
The car did not arrive. We waited for 15 minutes but nobody arrived! We took a taxi instead. Next time just take a taxi. It is cheaper and many are available even during midnight.
No help with luggage, car was too small, assistant with driver held our bag in front seat. Neither one spoke any English. They made five phone calls during the trip, yelling during two of them. When we asked what was wrong, they replied No English. They did not know the actual directions, stopped along side of access road to freeway, yelling at gentleman walking on sidewalk to ask him where the hotel was.
Then arriving at JW Marriott, they did not even go to the entrance, we had to turn around and told them where Hotel entrance was. This was THE WORST experience. To be in a foreign country and a new city for the first time in a car with people that do not speak the language and not sure if you are going to the correct place or not was very unnerving. This was NOT a shared arrival transfer...and if this had been our first experience, we would not use your services again. However, other cities and countries went well. It does make us nervous for future bookings. Seriously....this was scary and we were nervous.
Driver was on the phone, wandered all over the road, actually stopped in the middle of two lanes at one time to chat on the phone and we thought we would have an accident. Not a good introduction to Hanoi at all.
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