Thank you for sharing your feedback regarding your recent tour to Hiroshima and Miyajima. We are sorry to hear that the tour did not meet your expectations and that you were disappointed with certain aspects of the experience.
Regarding the points you raised:
Cruise vs. Ferry: We apologize if there was confusion regarding the description of the cruise. The boat tour is designed to provide a leisurely and scenic journey through the main sightseeing spots of Hiroshima, including the iconic Hiroshima Peace Memorial Park and Miyajima Island.
Guide's English Level: We apologize if you found the guide's English proficiency to be lacking. We strive to provide guides who are fluent in English and knowledgeable about the destinations. Your feedback will be taken into consideration for future tours.
Hiroshima Museum: We regret any confusion regarding the Hiroshima Museum. During the tour, the guide said the memorial was crowded and asked if you wanted to be accompanied or go alone. You said you did not need the guide inside the memorial only to ask afterwards, paradoxically, why the guide did not accompany you.
Pricing and Tour Details: We understand your concern about the tour's pricing and the need for more detailed information. Our pricing is in line with market prices for a full-day private tour, and we apologize if this was not communicated effectively.
We appreciate your feedback, as it helps us to improve our services for future guests. We apologize for any disappointment you experienced and hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.