Hi Petra,
Thank you for reaching out. I wanted to sincerely apologise for the inconvenience you experienced during your recent tour with us. It was an exceptionally busy day, and unfortunately, our bus encountered a technical issue that prevented it from starting. As a result, we had to bring another bus over to Bruny Island, which, combined with the ferry's non-priority boarding, led to the delays.
I am glad to hear that you still managed to enjoy the rest of the tour. We did our best to accommodate everyone affected by allowing ample time to purchase takeaways, coffee, and ice creams at the Adventure Bay Store—all of which we covered.
This incident marks only the second occurrence in 14 years, and it happened with one of our newest buses. To prevent similar issues in the future, we have made the decision to station a bus permanently on Bruny Island. While this is not a cheap solution, we believe it will significantly enhance our client experience should a similar situation arise again.
Additionally, I believe our administration team has done an excellent job of reaching out to all the customers affected on that day.
Warm regards,
Craig Parsey
Bruny Island Safaris