Excellent service with wonderful English speaking guide.
Top rate service
Driver was prompt and professional. We are especially grateful to him because our camera was left in the vehicle and he turned around and brought it back to us at the hotel.
Excellent for the transfer from the port to the Best Western hotel, however, it was not without some concern. A few days before we docked in HK, we were VERY disappointed to receive an email stating that we DO NOT have a transfer and have to go to the website to place an order, which we were unable to do. We had a paid and written confirmation. We had the concierge on the ship call Viator's representative and they confirmed that we did have a transfer. So, the question is - why did we receive this email saying we do not have a transfer?
We also had a paid and written confirmation of a transfer from the Best Western hotel to the airport. HOWEVER, Susan told us that THEY CANNOT HONOR OUR RESERVATION. This was very disappointing!!!! When I inquired as to how we should get to the airport, she suggested that we take a taxi. As it turned out we found out that if we get to IFC building there is an airport train - which we took. If Susan would have shared this information with us, we would have not have been so anxious. Our account was credited for this transfer.
Staff were courteous and professional, which made a very smooth arrival process
I appreciate Tour East accommodating me--I had given the agency the incorrect date of my arrival in Hong Kong, but was able to communicate and make the necessary change.
When we left our cruise unfortunately all the computers in the Customs department had failed. Two laptops had been brought in to process two shiploads of passengers. This took over 45 minutes. Then, when we went to the transfer area they were only admitting 3 taxis at a time, giving preference to the shuttle buses from the cruises. This forced us to wait another 45 minutes or so. Once our driver arrived we went directly to the hotel without further delay.
Not a good experience, due to the chaos at the terminal, which is attached to a shopping mall. Unable to locate our driver, so managed to get a helpful courier, from another company, to phone for us. There is nowhere for taxi's to park, so they just drive round and round the terminal, stopping for a few minutes each time. Very stressful.
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