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Felipe C Colombia
El pase llegó a tiempo, mucho antes de nuestro check-in. Nos encantó la presentación del mismo. Ahí se ve la seriedad y el compromiso de la empresa. El contacto con la empresa es rápido y son oportunos. La descripción de sus servicios es clara. El asesor que tuvimos por Whatsapp llamado Nelson, fue también muy oportuno y formal. Resolvió todas nuestras dudas. Este pase vale la pena si vamos a estar los 3 días completos en Estambul, pues de lo contrario quedan cosas pendientes. La verdad el HOP ON-HOP OFF BUS no nos gustó del todo. Primero la atención de la mujer encargada de imprimir los boletos fue un poco tosca y nada formal, los hombres en cambio son más bien formales.También vimos un número normal de turistas y los buses se demoran mucho en las paradas, no alcanza uno a aprovechar este pase como debería ser. Este servicio tiene las paradas claves en Estambul pero no nos convenció del todo. Otra observación, es que sería bueno que la empresa pudiera dar la opción de seleccionar otras atracciones en vez del baño turco, a nosotros esa entrada no nos llamó la atención. hubiéramos preferido encontrar en el pase la entrada a la Cisterna Basílica o a la Torre de Gálata. Otra observación es que reservamos a través de la página y con tiempo la fecha del crucero y la cena y cuando llegamos llamamos y nos dijeron que no veían la reserva y nos ayudaron con la reserva de último momento, pero si no hubiésemos llamado tal vez no hubieran pasado por nosotros al hotel. Es un tema a tener en cuenta. Sin embargo, el crucero estuvo excelente, el acceso rápido a las atracciones nos encantó, la opción de pagar un pequeño recargo para el traslado desde o hacia el aeropuerto de Sabiha es excelente y clave para el turista. Agradecemos a Viator y a la empresa proveedora del pase por su seriedad y esperamos nuestros comentarios sean tenidos en cuenta.
Delivery on time, everything went just smoothly. Special thanks to the very kind Istanbul Tourist Pass customer support team that made sure my late order was delivered quickly.
Delivery on time, everything went just smoothly. Special thanks to the very kind Istanbul Tourist Pass customer support team that made sure my late order was delivered quickly...
Kirk A United States of ...
Passes were delivered to our hotel on time. We enjoyed it very much. It was surely the most convenient way of sightseeing in Istanbul. You shouldn't visit Istanbul without one of this pass. Bus tour, dinner cruise, photoshoot and Turkish bath were great. Amazing customer service. We got support over WhatsApp whenever we needed. Good job!
Mit dem Pass hat alles wunderbar geklappt - nur die skip the line Info für die Eintritte hat nicht geklappt - da niemand wusste, wo wir uns anstellen sollten um den Besucherstrom zu überspringen!
we have only used part of our hop on hop off red and blue bus ticket and already feel it was well worth it
Istanbul is so large you need the first day just to see what is out there
All together today we spent at least 5 hours on the bus's and we still can use it tomorrow morning
Excellent deal and truly worthwhile for any stay in Instanbul, Turkey. The delivery to hotel with transport card, all passes, skip-line entrys Hagia Sophia, Blue Mosque, etc. along with the hop-on, hop-off bus tour is an absolute perfect way to start a visit of Istanbul! I would recommend to all.
pass livré a l'hôtel, parfait! on attaque les visites de suite.
Le tour en bus ligne rouge est a faire, car grand tour d Istambul. La bleue tour de la corne d'or, moyen.
Croisière sur le Bosphore, très bien, car on voit les palais de la mer... au lieu de voir le coté muraille.
Sainte Sophie, a voir aussi.
Et la carte Metro, il la faut aussi, et on gagne du temps
Donc package a prendre.
Fantastic bargain. I wouldnt normally take a bus tour, but this was a great introduction when you have a just a few days or simply want to hit the ground running. The tickets are to the best tourist attractions. The mifi device was so great to have, we saved a bundle on data fees. I would recommend this as a very economical way to see the city.
Pass comme prévu nous attendait à l'hotel.
Coupe file Sainte Sophie et palais Tokapi super.
La réservation pour les Derviches Tourner a été compliqué....et l'endroit pas facile à trouver.
La croisière deu Bosphore bien mais il faudrait spécifier qu'elle est en anglais.
Skip the line in a hot sweaty weather is a blessing for viewing Topkapi and Ayasofia.
Whirling Dervish is hidden away. Just take tram to Sirkeci station and it is 2 minute walk.
Very easy to load the transport card, much like London Oyester. Any trip is 3TL we were a group of 4
Was ok. Watch your time. Traffic will affect everything including the audio. Most audio Jacks didn't work. Keep your receipt. Sometimes they didn't check. But if you loose it, as I did, your ride is over (even if you have the printed voucher)
It was average. Other cities that have the hop-on-hop-off, allow you to use the buses for the entrie period of your city pass. The Istanbul one only allows you you to use the buses for ONE day. that is a pity because for the rest of your stay, you have to either walk or take a taxi to the other sights that you have tickets for. Also, the bus-stops are VERY poorly sign-posted and the drivers are extremely rude.
Douglas S Canada
If we had received the info package the day or night before it was to be used we would have been able to us it. So we found a young couple with a baby and offered it to them. I'm sure they enjoyed it. This has been to only mishap with Viator. I think a rain check of some kind would be nice, to be used the next time we book with Viator.
You cannot get your pass before your trip and you may not be able to get your pass in the hotel.
I would like to give no stars for this since it was non existent. They dropped off a packet at my hotel and I went to the next ng place. There were a lot of tour buses there, but not the one I was booked on, and no-one had even heard of them.
I would actually probably give this two stars, however, when I put in one, Viator says it will follow up with the local provider to fix the problem.
My main problem with this is the fact that there was little to no information on how to best use the card. There are apparently several advantages to using the card, and I'm pretty sure that it is an excellent value if you understand how to do so. And I have to say, I was pleased having the tickets and not having to wait in line.
However, in addition to the tickets, there was a card without any explanation of what it was for I think it may have been for reduced public transport, but there was no way of knowing. Also, I understood that there was supposed to be free wi-fi included, but it was not at all clear how to access that, or the WhatsApp assistance that is advertised. I even emailed the pass provider several times to ask a couple of questions, and never received a response. In addition, I wanted to post a review on Viator, and it was not at all clear how to do so, which was very frustrating. It was only after I received an invitation to do so a week after my trip that I was able to.
All of this could have been very easily solved by simply including instructions with the pass package, or even just providing a link to instructions on the web. And had I been able to fully utilize the pass, I would have been extremely happy with it, as I think it does provide excellent value.
This should be very easy to fix, and hopefully the service provider will do so.
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