Our tour was scheduled for Sunday which may be the problem with this tour company as they do not normally work weekends. They did not contact us directly but did leave an email with the hotel that we would be picked up at 8:30 a.m. They did not arrive until after 9:00 we tried calling the emergency number listed but it is in the office which is closed on weekends. The guide said they didn't have a hotel address so that was why they were late. He never introduced himself and did not have a badge or guide papers because the Palace asked him for them. We had two more stops to pick up people and they complained loudly because they were scheduled for pickup at 8:00 a.m. We arrived at Dolmabahce Palace, which can only be seen with a private guide because of security reasons, and viewed the Palace. Our guide was very knowledgeable but had a very heavy accent making him very hard to understand. The Palace was worth it!
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