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Christina L

5 star rating: Highly Recommended
January 2014

This tour was excellent! Be aware that it is about 4 hours to get there and another 4 back, and it's a winding ride (definitely not a good choice for those with motion sickness). The tour guide and driver were absolutely awesome. They were happy to answer any questions we had about Costa Rican culture, vegetation, economy, local festivals, and etc. The Baldi hot springs were amazing, and we had a good 4 hours to try out each of the beautifully landscaped pools ranging from cool to steamy warm.

Rhonda J

5 star rating: Highly Recommended
January 2014

Wow! It is very difficult to put into words the experience we had at Arenal Volcano and Hot Springs. Anyone Visiting Costa Rica this a place to visit. Viator is the company to go with. Their drivers and guides go out of their way to make you feel comfortable and to explain the history and culture. Just what we were looking for, amazing! I HIGHLY RECOMMEND VIATOR

Marnie J

4 star rating: Recommended
June 2012

The hot springs were amazing. The scenery was beautiful. It was like an escape to paradise.

Andrew L USA

4 star rating: Recommended
July 2010

The resort where we spent the day in the hot springs was nice. It was fairly crowded, yet the scenery of the hot springs and beautiful flowers was wonderful and we had a nice, relaxing day there. The meals were also great. Our guide was extremely knowledgeable and made the drive to the volcano very nice, it was a complete tour of Costa Rica!

Bernadine S

3 star rating: Worth doing
May 2016

I would not recommend this tour from Jaco as the drive time is too long. We were able to see the volcano from the road but never got a good photo of it. The hot springs were relaxing and the lunch was good at the Baldi Hot Springs but we were there only for about two hours before starting our return trip. This would work best for those closer to this site.

Bernadine S

3 star rating: Worth doing
May 2016

I would not recommend this tour from Jaco as the drive time is too long. We were able to see the volcano from the road but never got a good photo of it. The hot springs were relaxing and the lunch was good at the Baldi Hot Springs but we were there only for about two hours before starting our return trip. This would work best for those closer to this site.

J.J. Canada

2 star rating: It was OK, but could have been better
March 2014

It was interesting to discover the 5 stars hotel and spa for testing the hot spring! Nice moments of relaxation!!! But to be in a car 8 hours and never have a explanation about the places seen on the window, or history or culture about the country was rather disappointing. The guide was not able to have a discussion in English or Spanish and never was able to answer our questions about the region we visit!!!! The atitude was so strange, he told us at the bigining of the day that he is tired but he is happy to do this job beacause he can eat at 5 stars restaurant with tourists like us??!!!!! We saw the Arenal from far....The guide ask more money if we want to see a water fall who was 5 km further...we refused this "offer", but it was so strage,we've already payed a lot for this trip!

Kelcie C

1 star rating: I do not recommend this
June 2016

This trip was booked and PREPAID in April for a May tour. We reconfirmed by email before we left the states as well. The tour operator was an hour late and only when we called from our hotel front desk did they quickly rebook with another sub-tour company. The original local tour operator lied and said they had trouble with the tour van at a hotel. Apparently, the driver broke down and didn't bother to tell anybody that he left 4 people stranded with no tour. Real professional. The new tour operators had never done this tour before so basically shared nothing with us on a LONG 3 1/2 hour ride up and back. In fact, we get to the volcano and they show us the 2 entrances but we never get to go in or do the things we signed up for and listed in the tour description hanging bridge, volcano observatory, nature hike, etc.. They stopped ON THE SIDE OF THE HIGHWAY so we could get photos! So, when Viator says submit your photos of your trip, I had to laugh! Not only were we rushed through that part of the tour, we almost missed the lunch buffet at the hot springs resort that was included in the package. We got there with only a 1/2-hour to spare and all the food was cold or picked over. We did get to dip some toes into the hot springs, but the tour operators told us to hurry up because they wanted to get back before dark mind you, after the local tour operator had scrambled to get someone else to pick us up for this tour due to their lack of organization/professionalism. Awful waste of our time and money!

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