Private Tour: Western Wall Tunnel and Old City Wall Promenade in Jerusalem - Reviews

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Stacey S

5 star rating: Highly Recommended
January 2017

Tour was fascinating. Ami, our guide, was very knowledgeable. Great tour!!!


5 star rating: Highly Recommended
January 2016

We booked a tour with Bein Harim, which assigned us to Yoav Malachi. First, pre- trip communications was excellent. I had a lot of questions and they responded promptly.

On the day of the tour, Yoav picked us up on the appointed time and even helped us with an issue in our rented apartment, which is another story. He was friendly, funny and knowledgeable. He also attempted to accommodate my overly ambitious plans to see everything. He actually could've gone on to show us more but we were tired towards the end of the day and we just wanted to go home and rest. That being said, our tour was great. We learned a lot, met a fascinating gentleman at the Chutch of Holy Sepulcher, and enjoyed our visit in old Jerusalem.

Highly recommend Yoav at Beit Harim.

martinjulielachapell ... 

1 star rating: I do not recommend this
October 2017

This was the worst tour I have ever taken in my life. The guide was so rude and insulting to Christians, Muslims, Russians, women, etc. that we had no other choice than to fire him less than half way into the tour. He also looked like he was going to have a heart attack at any second and nearly crushed me when he fell backwards climbing some stairs. He was totally unprofessional! After we fired him, we returned to our hotel to find out from the hotel staff that this jerk came back to the hotel to look for us God knows for what!. He harassed the hotel receptionist so they kicked him out and made a complaint to the local tour company. I also made a complaint to the local tour company and Viator. I felt very unsafe knowing that this guy knew where we were staying and it gave us a very bad feeling about our Jerusalem stay. Viator refunded 150 of the 700 I paid. Personally I think I should have gotten a full refund because the tour was just so terrible. I booked 3 Viator tours for this particular trip to Israel/Jordan and the other 2 tours were great. But given how bad this one was, I'm not sure I will ever book with Viator again.

Gaylene P

1 star rating: I do not recommend this
June 2017

Of three Jerusalem tours, this was the worst. We booked the Western Tunnel Tour. Not only weren't the tunnels included, it seems it wasn't even communicated to our guide we wanted to go. We paid almost 600 USD for what was supposed to be an all day private tour, but it only lasted 3 hours. Over the phone I was told 8 hours. The guide skipped over most of the normal tour spots, I think because he was parked at a meter and wanted to get back to the car.
It was Friday during Ramadan, so many of the streets were closed. Seems like a knowledgeable tour company would have known that and suggested alternate dates, or at least prorated the cost. If I knew what Jerusalem was like during Ramadan, I wouldn't have needed a tour guide. Worse, he left us down in the old city. We had some scary moments in the throng trying to get to a taxi.
In retrospect, it should have been a red flag when I couldn't get an itinerary in advance I asked, and couldn't confirm my reservation by email.

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