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Best and easiest way to see Ketchikan. Our tour driver and guide was excellent. She was extremely knowledgeable ofmthe whole area, and was most willing to share with us. One of the best tours of our Alaska cruise....
For a dreary drizzly day we had a great tour. Our driver/guide Debbie K. was so knowledgeable on everything from the city tour to Potlatch Park. We stopped to see a great many sites and she had a lot of history on all of them. Thanks Debbie for a wonderful day.
This tour was great! The driver was very knowledgeable and informative. Would reccommend to anyone!
Excellent.We saw great scenery, and a bear. Our guide, JJ, was great.
This guide was very knowledgeable, a local native. He add the tour worth while.
Good sightings of wildlife. Totum park was well done and interesting.. Guide was knowledgable and courteous.
However, I just don't care for the city of Ketchikan which has nothing to do with the tour.
We didn't get the phone call about change of dock and where to find the tour, so that was a little disconcerting. One that was straightened out the tour was great. I especially enjoyed the totem national park. Stephanie and the driver were great.
Bonnie C Australia
The totem national park tour was great and we enjoyed it very much. The wildlife tour was not up to our expectation, we were taken to a small park by the lake and were told we may spot some whales and salmons. We didn't see any wildlife except some Eagles.
This tour was a disappointment. Guides were not organized. The driver acted like he didn't want to be there. Saw some eagles but the wildlife part of the tour was lacking.
Awful trolley tour. We had a first day on the job guide and an experienced guide accompanying her. The experienced guide did show us around the Totem pole park while the new one smoked by the trolley. We stopped in a parking lot to view a number of eagles perched near a stream and that was interesting. Suggestion: guides should memorize, practice and get tested on tour information then have a number of run-thrus on trolley to make sure customers will be satisfied. Spend your 80 elsewhere.
This gets one star only because I couldn't submit the review without a star rating. It deserves 0 stars.
I booked this tour because it was promoted by Viatour. You should seriously reconsider this decision. This was the WORST tour I've ever been on.
To start, the driver, Cisco, was by his own admission sick as a dog and coughed and hacked the entire time we were with him. By reporting to work that day chose to expose the public to his illness. On the positive side he did seem to be the only person to have ever been on the our before and know what was going on. He also narrowly avoided what could have been a serious crash when a our bus pulled out across he road in from of him.
I felt sorry for the tour guide, Richard. It seemed he had been thrown into this at the last minute even having to introduce himself to the driver. He had a good general knowledge of Ketchikan but not the tour itself. He had to refer to the driver several times as to the itinerary.
Then there was our guide in training. She proudly claimed to have spent her entire life in Ketchikan and knew everything there was to know - if you wanted to know about where the Wal-Mart, grocery and local shopping mall were. She displayed very little actual historic or factual knowledge about her hometown and had no taking points or script provided by the company. When asked what was canned at the cannery she said 'fish'. When asked what kind of fish her response was salmon and other fish. She incorrectly identified the Coast Guard facility as the Navy base. She should have sat back and listened to the experienced guide and learned something. She also displayed a lack of professionalism when she sat in front of the shop at Totem Bight not only smoking but sharing a cigarette with Cisco.
We should have been paid to take this tour. On a positive note, the group I was with has a great story to tell about the awful trolly trip in Ketchikan.
Stay away from this tour! First, the trolley was uncomfortable, driven by a sick and surly driver. He actually refused to stop for us to take pictures! Next, we had two guides, neither of which seemed to know anything about what we were seeing. Our first stop was a park where we only saw a few eagles. The second stop, the totem pole park, could have been great, if our guides knew anything about it!
Much time wasted in picking up people from different cruise ships. Saw very little especially on the long trip to Potlatch Park. Had only 20 minutes in the park with no guiding. The trolley tour was the more interesting part.
The staff was not knowledgeable or professional at all. Ava mentioned several times it was her first time giving a tour and it showed. The tourist had to correct her several times about her city. The other guide was supposed to give us a guided tour of the totem poles but left the group to ask someone at the park to give him a story of one of the totem poles. The driver was sick and coughed incessantly throughout the tour and rushed us back. Our tour was supposed to be at 10 but we did not leave until 10:45. At the end of the tour, Ava said if we give a tip directly to her, she wouldn't have to share it. She also had an eagle's feather which is illegal. Do not go on this tour!
Disappointing tour. Guide didn't talk hardly at all and drove us to a couple of spots with no wildlife and places you could take a taxi to and get more of a tour. Waste of time and money
They sell a two part tour for 80 and neither part is really worth it. The first part was a wildlife tour without wildlife. We drove to two places and looked at water without salmon and trees without bears. If there's no wildlife to see in late May/early June they shouldn't sell this tour. Then the second part was a drive to a totem pole park. The park was worth it but you would be better off just paying a cab to take you there. There was very little narration/information. I would not recommend this tour.
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