Key Largo Snorkeling Tour with Snacks, Drinks, & Snorkeling Gear

Thank you for coming out with Silent World Dive Center! We appreciate you let us know that you felt welcomed, our staff tries their hardest to prioritize safety, fun times and great customer service. :) Best Bubbles!

That is AMAZING!! Its an incredible experience to see marine life in person and we are glad it was able to make your loved ones day :) Hope to see you guys again next time you visit Key Largo!

Thank you so much for letting us know you had a great time with us on our snorkeling charter :) We are happy to hear the experience was better than expected and hope to see you again when visting Key Largo!

Dear Ron, thank you for taking the time to share feedback on your snorkeling excursion. We are disappointed to hear that our snorkel tour didn’t match your expectations. We pride ourselves on customer service and would love to offer you the opportunity to come back out for a more positive experience with us in the future. Please feel free to reach out to Shelby at silentworlddivecenter@gmail.com to coordinate a future snorkel excursion or with any further comments, concerns, or suggestions you wish to share, we are always interested in ways we can improve!

Thank you for your awesome review! Silent World is happy to hear you enjoyed your snorkeling tour with us out in the Key Largo reefs. :) Best Bubbles

Thank you for coming to Silent World and giving us your feedback! We are glad you will be visiting us again when you come down to Key Largo. Our new shop has Dramamine for adults and kids, let us know when checking in and we would gladly give you it :) Best Bubbles!

Thank you for your wonderful review! We are happy to hear that you and your son enjoyed your time out in the reefs with our crew. Our staff's priority is for our guest to have a safe, fun and unforgettable experience. Best Bubbles!

Thank you for writing us a review! Sorry to hear you got seasick, but glad you felt taken care of by the crew. Hope to see you next time in calmer seas perhaps!

Thank you for taking the time to leave us a review regarding the cancelled snorkeling tour. I apologize if we did not provide more information on the phone to further explain why the trip was cancelled and at the time it was cancelled so I hope to address those frustrations now. At Silent World Dive Center we prioritize customer fun and making your vacation the best possible, but above all that safety. Cancelling our boats is never a decision we take lightly as we know many of our guests won't be able to reschedule snorkeling tours for another day - and since we provide full refunds to our customers when a tour is cancelled both our shop and entire crew are unpaid that day. This time of year in the Keys we get a lot of pop up thunderstorms, winds from the north and our forecasted conditions can be unreliable at times, which is what happened on this day. We had a dive and snorkel boat out and the passengers were miserable, the visibility was less than 5ft from your hand in front of your face. We tried alternative sites where the reefs had better visibility, however those reefs were less protected and had 5-7ft seas on this day which left most of those customers preferring to stay on the boat. Those were not the forecasted conditions or our dive boat would not have left the dock - such was what we chose for this snorkel trip. Regarding the mangrove tour if you are staying at a resort in the Keys some locations do have limited mangrove access to snorkel. However for the protected basin mangrove snorkeling where most of the wildlife is found and it is safe from boat traffic in the channels a boat trip is necessary. We are unable to offer mangrove tours on our boat due to our vessel draft, but we called around trying to find alternative options so your trip was not ruined and another company had the mangrove tour option which many of our past customers found fun and full of aquatic life so we continue to offer it on days when trips cancel for the ocean. The prices for the mangrove tour are set directly by those companies, not Silent World. Had we known you were driving from several hours away we would have contacted you the day before just as a precaution knowing the weather has been temperamental, but as this was an online booking we had no such knowledge. I am sorry for that inconvenience and completely understand the frustration of a long drive just to have the trip cancelled. I hope the next time you are in the Keys your family has the opportunity to go snorkeling our beautiful reefs and that you understand our decision to cancel the charter so close to the check-in time was unavoidable and done for the safety and happiness of our customers. Kind Regards - Shelby.