Tour was great but there was a ton of confusion in trying to get on the train. We pre-purchased tickets and were told to stand in line to get the actual ticket. Got in line and then got pulled out and told to wait for someone to bring us tickets. We waited about 15 minutes and then had to go find the person. Took about 20 minutes to get on a train.
The tour was very thorough and provided a lot of interesting information. I enjoyed that aspect of it. On the other hand, we found the tour operators to be very rude beforehand. I was not greeted at all, and when I had to get them to interact with me to ask a question, they were curt and unwelcoming. That is very uncommon for tour operators. I've been on several, and they were the rudest I've ever encountered. Additionally, even though the viator purchase states you can provide a paper ticket or an e-ticket, we experienced a great deal of trouble presenting our e-ticket to the counter. At first, they were refusing to honor our e-tickets, and therefore, did not intend to let us ride. Obviously, that was not going to be an option, and we had to help them troubleshoot the obvious. We should not have had to do that. This particular team needs a lot of work in the customer service department.
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