The tour itself was great, and the individual providers were wonderful. However, the coordination
and communication left something to be desired. Viator subcontracted the tour, but I didn't know
who the subcontractor was until I arrived. Partly as a result, I expected to be picked up at 6:30 the
first morning, and my ride didn't arrive until 8:00. Between that time, I had no idea who to call. It seemed
at every handoff, there was some question as to who who arrive next and at what time. Further, there
was no predatory information for the hike, such as a recommended gear list, or information about
the availability of water on the trail. This led me to carry more gear and water than I needed. While part of this is my fault, when I pay to have someone do the preparation and thinking for me, I expect a bit more.
Still the services, accommodations and staff I interacted with was great, and the hike was wonderful.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2016 Viator, Inc. CUR015 - 330218 All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.