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Auschwitz-Birkenau Memorial and Museum from Krakow

Southern Poland, Poland
Book online or call: (888) 651-9785(888) 651-9785

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up to 24 hours in advance
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7 hours (Approx.)
Hotel pickup offered
Mobile ticket
Offered in: English


Auschwitz-Birkenau Memorial and Museum makes up an integral part of Krakow’s history. Make sure your day trip to the UNESCO World Heritage Site is as relaxed as the rest of your holiday on this full-day tour. As well as hotel pickup and drop-off, entrance fees and a guided tour of the Auschwitz-Birkenau Memorial and Museum are included for added convenience.
  • Full-day trip to Auschwitz-Birkenau Memorial and Museum from Krakow
  • Travel to the UNESCO World Heritage Site with ease
  • Hotel pickup and drop-off mean no getting lost
  • Entrance fees and a guided tour of the former concentration camp are included


131 Reviews
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Reviews by Viator travelers
Would recommend this tour
, Sep 2019
I went on this tour with some family members this week. I booked through Viator. I was not given a time when I booked, I was told I would be contacted the day before the tour to confirm the pick up time. I was sent a text message around lunch time the day before and it gave me the meeting point and said the pick up time was 6:15am. When I looked on a map the pick up point was a 20 minute walk from our apartment and so I phone the company and explained this - they asked for the address and then confirmed by a further text message we would be collected from our apartment. The minibus was clean although it was a little cramped and arrived dead on time. We arrived at Auschwitz around 8am and were one of the 1st groups in, it was perfectly safe to leave valuables on the bus as you are only allowed to take a bag the size of an A4 piece of paper. There is a small kiosk there where you can buy snacks and drinks but you cannot take anything inside - only water. The toilets were clean and were 2 Zloty pp. Our guide was 'Jimmy' and he was brilliant. He was so respectful, he spoke outside of some of the rooms/areas as he did not want to speak inside and he removed his hat as a sign of respect. He was very knowledgeable and approachable and he explained everything in perfect English. It was clear that having been to Auschwitz on many occasions before had not taken to shock and sadness away for him and he was visibly upset at times as we all were. We took a picnic which we ate after the visit to the second site. This was a harrowing experience but one I am so glad I have had. The museum has been very tastefully done and is not a tourist attraction but a place to learn about the tragedy that was the Holocaust. It is shocking, there is no doubt about that but I would recommend a visit.
Jimmy knows his history
, Sep 2019
Jimmy was an excellent guide for what is a very sombre sobering experience. I was particularly impressed with his sense of reverence and dignity for the memory of those who perished. The bus was comfortable and the whole day was well presented
Humbling experience
, Sep 2019
So sad and shocking the unnecessary brutality caused to human beings. Too tragic to speak about. Guide extremely knowledgeable and immense respect and sensitivity felt and shown by him throughout the tour. May it never happen again.
, Sep 2019
excellent trip . pick up on time coach driver very helpful , tour guide excellent very knowledgeable and respectful.
Auschwitz-Birkenau through SuperCracow Tour
, Sep 2019
There are a lot of different options for taking these tours, and I think the experience can be influenced heavily through the tour guide and company that you go with. I chose through SuperCracow Tours since they could pick me up at the Krakow Airport, and it seems I lucked out with an amazing tour guide, Margaret. Deep depth of knowledge, great communication, I couldn't ask for more out of this humbling experience.
Nothing prepares you for it
, Sep 2019
We visited on 1 September 2019, exactly 80 years to the day that Germany invaded Poland. That may be why the crowds of people I had been warned about were not there. As a result we had the time to look at the evidence of the pure evil that existed in that place and many others. Our brilliant guide Margarite from Super Cracow Tours was dignified, so knowledgeable and unquestionably passionate about the facts. Hanging on to her every word describing the horror, her calm intelligence helped me to take in the information. And I have thought about that place every day since. No I don't want to ever go there again. But i urge everyone to go once. And if you are lucky enough to get Margarite to guide you it will be unforgettable for all the right and wrong reasons.
What a disgraceful shambles!
, Sep 2019
We booked and paid for our tour tickets, weeks in advance of our travel. We booked through Viator, who used the company Super Cracow for this tour. I had read reviews before booking and they seemed ok. We were emailed by Super Cracow the afternoon before our tour to be told it may be cancelled. We were travelling to Krakow for 2 nights, from Czech Republic, especially for the Auschwitz tour! I was horrified. I contacted the tour offices several times by email without reply. When I arrived at our accommodation, a friendly host called the company for me, and there was a heated 20 minute conversation in Polish. Once my host ended the phone call, she told me that the company should be reported for their rude and unprofessional behaviour. She had worked in hospitality herself and had never encountered the likes of it. The outcome was that we could be picked up at 5 a.m, in hopes we MIGHT get admission into the tour, but no promises, and that as compensation, they would buy us breakfast. WHAT!!! Again, horrified. The tour was meant to be at 0930, not 0500 hrs. Ok, so we decided to still try, as this was our sole reason for being in Krakow for 2 nights. We were collected by a mini van and a guide at 0500. There were eventually about 20 of us in the minibus. The guide was evasive, but apologetic, and kept telling us all very different versions of why this was all occurring. We arrived approx 0630 at the site, only to have to join a long line (we had prepaid tickets, so shouldn't have been in a line to purchase tickets at all). I could continue with all the details of the stories we were told of why all this was happening but it would be too long and boring. It was midday before we finally got some entry tickets. Yes, stood in the sun for 5.5 hours, waiting without explanations or water or food! My husband had to sit down as he was feeling faint and he isn't a weak man, but we had been up since 4 a.m, after a long train journey the day prior. What happened to our breakfast we had been offered...oh yes, we got that at noon! But were only allowed to choose from 2 things, with basic tea/ comforts afforded there! The tour then went ahead, and I was pleased that we at least had the opportunity to visit such a memorial. I can highly recommend visiting the site, but not with this company!!! I will also be reporting directly to Viator, who I have used before, without incident. Happy we finally got our tour, but the tour company should not be operating!
, Aug 2019
Excellent historical place. A must for all visitors. The guides are excellent and extremely knowledgeable . Easy to walk around with good bookshops outside too. Book early as polish tourists want to visit too so annual holidays can make it very busy. Check the tour operator as i would not recommend the one i used as collection was 9am but changed to 11.25 and then had to wait 1hr 15 min when there to wait for another group, then had to wait for a guide for 15 mins. Check the operators reviews.
Eye opening experience, highly reccomend everyone visit!
, Aug 2019
*******My rating is for the museum and NOT the tour guide******** My visit to Auschwitz-Birkenau was everything I expected and more, the sheer size of Birkenau blew my mind! I wish however I could say the same for the tour guide, whom was quite disappointing. I can understand time constraints and all but rushing people through a tour and/or leaving half the group behind is beyond disappointing. Hope others have a better experience than I. If I had a chance to do this all over I would make the visit on my own as I hardly benefited from the guide other than a ride to/from.
Very informative trip
Minnie B
, Jul 2019
At expected Trip was sad, but our guide Peter was very informative. We were picked up from our hotel in the morning, driven to Auschwitz in air conditioned van. Trip was well organized. It rained heavily when we reached Birkeanu but our guide still managed to show us the camp.

Product code: 23945P2

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