Our driver was timely and we were taken from the airport in a clean comfortable car. Our driver was young and friendly, and dropped us as close as he could to our hotel in the center of a vey busy square.
Very good service. Driver waiting in arrivals hall with name board, very nice vehicle, mineral water and a quick transfer to hotel. Pick up, back to airport, again very good and driver dropped us at the entrance to the departure gates We only had hand luggage and already had our boarding passes which meant we did not have to go into the main departure area. All in all very good service.
as usual with Viator everything went smoothly . we were picked up in a beatiful mercedes saloon
and taken to our hotel. return journey was not as luxurious as it was just a mercedes people mover !!.
one downside is that my wife now wants me to buy asimilar mercedes.
On arrival our drive was wait in the arrival area with our names on a sign this made our transfer to our hotel very very easy. In our case the driver was vert patient as we had to submit a lost luggage report which took some time.
Gillian C M United Kingdom
Excellent service - would use this company again. Very polite and helpful.
Our driver was right where they said he would be - we arrived later than expected - and he doubled checked our return details. The return was just as streamlined. Would recommend.
HTravelerUK United Kingdom
Punctual, convenient and very friendly, polite driver! Car was immaculately clean, and very comfortable.
Punctual pick up at airport, clean car and tidy driver. Only fault was we were not given pick up time for return trip to airport. We had to contact them from hotel. Would use again if we are in that area.
Just done the first bit airport to hotel. Excellent. I always use Viator and I've never been let down.
If you book this, make sure to book it well in advance. Our ride from the airport to the hotel never showed and we got an e-mail stating that the flight information was incorrect it was not after we took a taxi to the hotel. However, the company did call the hotel the day before we were leaving to make sure we were still scheduled and sent the car appropriately. Also, the image is a bit misleading. There is no BMW, but there is a reasonably nice van that handled our hotel-to-airport trip.
Would have given this higher rating based on inward journey. However return journey a nightmare. Driver did not turn up on time so had to ring company office who said there was a driver swop and therefore a delay. When he arrived he was reluctant to get out of car and help load luggage he never spoke to us or apologised or introduced himself or checked who we were or who he was even. On the drive to airport he drove very fast weaving in and out of traffic and driving dangerously - I can say this as I am a retired police officer! My wife was frightened by the journey. We got to the airport in half the time it should have taken which shows you how fast he was going. I won't use your company again!
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