Kuala Gandah Elephant Sanctuary Tour from Kuala Lumpur - Reviews

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Lynda M

5 star rating: Highly Recommended
February 2018

Batu caves were good although very dirty due to recent celebrations there. Elephants were great we were able to guve them loads of food and could take photos. Lunch was lovely

Ben A

5 star rating: Highly Recommended
November 2017

Amazing trip, our guide was amazing and made the day very easy going.
Highlight of the day was bathing the baby elephants lots of splashing and lots of fun.
The Deerland may sound a bit naff but it was actually a lot of fun and well worth doing if you like animal encounters.
Cant fault the day bloody brilliant !

Richard S

5 star rating: Highly Recommended
November 2017

Absolutely loved the elephants and our guide was great.


5 star rating: Highly Recommended
August 2017

The tour guide was grate, he was very nice!! On the tour we were only 4 people so it felt like it was personlized since the tour guide was very focused on making our expericene an amazing one.


5 star rating: Highly Recommended
July 2017

AMAZING trip! Our tour guide was super friendly and pointed out interesting things for us. Started off at the Batu Caves- what a trek but well worth making it to the top. Then onto Deerland and the Elephant Sanctuary. Lunch was nice, and fresh fruit on the way home topped it off. Thank you!

Edgar Oz

5 star rating: Highly Recommended
November 2016

A wonderful trip. Our guide was great and looked after us well. The visit to the beautiful Batu Caves was fantastic. It was really nice being able to feed the elephants. One of the highlights however was the optional visit to the Deer Park, which is well worth paying for. Got to hold a Python there.

Sebastian Borek K

5 star rating: Highly Recommended
November 2015

Really great experience, especially bathing with baby elephant.

Dr Pamela S L

4 star rating: Recommended
November 2017

The Batu Caves first part of tour are a must see for any visit to KL. The Sanctuary is good for getting close to the younger elephants and watching the adults interact with their mahuts. It's rather frustrating being taken first to see a film, which one could see from home, but the content - the struggle to help elephants in the face of the mass loss of their ranges to the palm oil plantations and miserable government funding is worth seeing. We had a lovely guide, Johnson, and enjoyed his company.

Andre E

4 star rating: Recommended
August 2017

Well organized, informative, could
Not wash the baby elephants due to the rivers water level, unfortunately incident with unsupervised children teasing the elephants with food, no staff in sight to stop then.


4 star rating: Recommended
May 2017

Our English speaking driver arrived on time, ready with water and suggestions for the day. Travel to the Elephant Sanctuary included a stop at the amazing Baht Caves for a quick hike into the limestone caverns, walk through the vendors and picture taking. Our guide might have been able to provide a running travelogue for the 1.5 hour drive onward to Kuala Gandah but I was getting to know my new travel mate. The Sanctuary itself was a bit disappointing as the river was down so no bathing or free-roaming observation of elephants. That said, as an LA Zoo docent, I found the video presentation, youngster visitation and 'parade' of elders with their handlers very wonderful. These folks are providing a space and the care for creatures that have been robbed of their natural environment. The overwhelming palm tree plantations are squeezing out living space for too many living things!


4 star rating: Recommended
March 2016

Outstanding tour. The drive out of KL was scenic and once at the elephant sanctuary it was fantastic. To have the chance to get up close to these magnificent animals, including bathing with them, was simply a once in a lifetime event. Yes, it's a tourist type activity but the elephants are well cared for and part of an unfortunately under-funded conservation effort. By participating we felt we were doing our bit. Highly recommended.

Morgan S

4 star rating: Recommended
January 2016

You get to see the Batu Caves and you have the chance to swim with a baby elephant, so it's a great combo tour!

Kalan R

3 star rating: Worth doing
September 2017

Tour guide to pick us up was late. Supposed to arrive by 9AM. Did not arrive until 945 AM. We arrived at the DEER farm first. The deer farm was not open, the driver told us oh I guess it must be closed today'' so we didn't get to do that. So we continued to our elephant sanctuary. The lunch was rice and chicken, nothing too special. We then proceeded to the film, which we were late too, so we only saw the second half of the film. So the start of the day wasn't that great! Needless to say we then got to the elephants which was very nice. We got to feed them, however you have to pay 3 in order to get a small amount of food to feed them. After that we watched a short show and then you had the oppurtunity to bathe with the elephants, again you have to pay 10 to bathe with them and 50 for a tour guide of the site. After paying over 100 each for the tour wasn't too sure why we had to pay to feed the elephants, get a tour guide and pay to bath. Nice day, overall unimpressed with late driver, deer farm being closed and having to pay additional for everything once there.

William B

2 star rating: It was OK, but could have been better
January 2016

We arrived in Kuala Lumpur late the night before this trip and so did not have time to phone the travel company on the ground to confirm the trip. But it was already confirmed by email with Viator. However we were not picked up at said time and waited for some time to allow for traffic delays etc.with no results. We asked the concierge to make the phone call for us which eventually yielded results - after more than one call. We were then picked up , but although we had a driver, he certainly was no guide. That meant we were driven to the destination - namely the elephant sanctuary, via the other stops included in the trip, but with no information to speak about. It was good to see the scenery, and the famous Batu Caves, and the little Deer Farm,and we stopped at a fruit stall where our driver bought some pieces of exotic fruits for us to taste,on the way. After lunch at a country roadside restaurant a very country restaurant , we arrived at the elephant sanctuary. Our driver walked into the main Conservation Center with us and pointed out the theatre for the audio-visual documentary which he told us would start at 2pm. So we went to see the elephants first which were located in lovely landscaped gardens setting. We then rushed back to the theatre to see a group of people exiting - the show was over. Our driver had got his times/days mixed.So we missed the explanation documentary which we were very disappointed about. Our drive back was uneventful, and silent, and we arrived back in Kuala Lumpur at least a couple of hours earlier than we were meant to. That was the difference between having a driver and a driver/guide. I must say we were very disappointed . Our elephant habitat in Dublin Zoo,Ireland take part in elephant and all animal conservation programmes and I could, hand on heart say it is just as ,if not more, exciting as Kuala Gandah.! In defence of Viator I would put the blame on the local travel company on the ground in Kuala Lumpur for this.

Jessica M

1 star rating: I do not recommend this
October 2017

This review is several months late because it would not process the last time I tried. This tour is best described as a scam. The tour van was absolutely disgusting-- ROACHES crawled all over the place, including on my friend's leg! We brought it up to our guide, but he said that was normal! That was a lie- no other taxi I used in Kuala Lumpur had roaches! Our guide was worse than a taxi driver- he had no advice, trivia, or other knowledge to give about the city or the tour destinations. He simply picked us up and dropped us off. The Batu Caves itself was amazing, but we could have easily reached it with a taxi driver or Uber.

The Elephant Sanctuary was downright horrible and it made sense afterward why nobody we knew in KL had heard of it. The elephants were forced with rods to do tricks and bath in stagnant water full of feces. I am very glad I did not buy the extra ticket offered to bathe with the baby elephants, because the water is probably full of bad bacteria. I would heavily advise against supporting the business.

All in all, we paid an exorbitant amount for a glorified taxi driver. We could have paid a fraction of the amount to just take a taxi or Uber to the Batu Caves and have had a great time. Our experience was ruined.

Debbie P

1 star rating: I do not recommend this
March 2017

very dissapointed with this tour, what was saud to be on iffer wasnt at all. given a dry sandwich for lunch though lunch and water was to.be included. out tour guide had limited english. we were picked up nearly an hour late and we then had to wait nearly 2 hrs before the elephant display etc started. once the elephants came out and their eas a brief talk that we could not understand we then got to.see and feed these beautiful creatures for 30mins. then we were driven back to.our hotel. would not use this company again.... tour that we paid for didnt happen, a tour guide with little english so we werent able to communicate very well, there's no nice picnic lunch as stated.

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