Well I clearly booked a bus on the website as we had a lot of luggage , 3 people and surfboards !! after travelling all day we were met at arrivals only to be takes to a TINY sedan !!! the guy insisted on trying to squeeze our stuff in Impossible and we were over it !! ended up walking all of our luggage downstairs to find transport of our own for the same price !! MUCH easier. The guy on the phone who runs it was however very apologetic and did end up taking us back to the airport in the bus instead. At least thanks
There was no one there with our name card waiting on arrival
Was contacted by transport company informing me that driver could not locate us
The owner was very apologetic but the driver took about 10 min to locate us
This is the 1 st I have experienced such a delay with a viator booking. All previous experiences has been great
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