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Amazing tour but we didn't get to see Tres Ojos caves! Otherwise great!!!
It was good organised tour.Without this tour you will not be accepted as you travel to Dominic Republic.
Avoid at all costs...Long but worth the read.
We followed the instructions to confirm the pick up time with Nexus our local contact and were told 8:20am. No one showed. We found a Nexus representative at the resort who said it was actually 8:45am, then another couple had an email with a 9am pickup time. Bus shows at 9:15am.
Nexus actually sub-contracts the trip to a company called RepTours Dominicana using a Caribe Tours Bus. The tour guide gets off and asks for our vouchers when the confirmation from Viator stated we did not need one. He says he is not letting us on the bus, as Nexus has a history of not paying them if they do not have vouchers. After getting loud with us, the representative basically tells us both to shut-up and he will handle it. He makes a call and passes the phone to the tour guide, who then lets us on and waits to apologize until we are well on our way. Mind you when we arrive at our first stop in SD and walking toward the second, the tour guide is still on the phone with his manager and boss, not actually doing his job. He has us just go in to the tomb of the unknown by ourselves.
We were rushed to shop and are actually left behind by the group on their way to have lunch, only to later find out that another 4 then 2 people were also left behind at the stores. This was the only excursion where there was no water or drinks on the vehicle. Everyone was thirsty We arrive at the cathedral and there are not enough earphones, so we walk alone unguided. Mind you the company that we had booked our other excursions with had their own headphones here and at the other stops.
Finally, on our way back to our resort, we make a stop at a resort where no one on the tour was staying, and arrived much later at our own resort than expected.
This was the only excursion we booked where we did not leave a gratuity. Much better experience with Runners Adventures. Make it right Viator!
This trip could have been completed in less than half the time. We spent a lot of extra time at each stop. When everyone was ready to go, we just waited and waited until the tour guide decided it was time to go. The buffet lunch was mediocre. If someone wants to see Santo Domingo, I'd recommend getting a private driver/guide, not doing this tour.
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