The driver came on time. However, we didn't receive their confirmation email. We have to call to confirm our booking.
The driver was actually 10 minutes early, which was great 5:50 am, because I had an international flight and wasn't sure what to expect at the airport. I made the reservation while in Lisbon a week before and the only concern I had was that no one told me how I was to learn my pickup time after providing my flight information. I emailed Viator and they gave me a number to call in Lisbon. I learned that I would know the time the day before, so that is when I called again. I felt that I should not have had to make these calls, but that instructions should have been given me as to the process. In any case, I got to the airport very quickly and with no hassle. Driver was courteous and helpful with my suitcases. I would use them again.
It is always good book anything with Viator, transport was ready on time on the Hotel to transfer my wife and I to the Airport, the conversation with the driver Francisco was very informative, and he was was helpfull with our lodge.
Perfect driver was even 10 mins early. Got us to airport can't ask for more than that!
The driver showed up right on time and was very kind. Great customer service and easy to contact.
Kahekili United States of ...
Very courteous and on time driver. Had a sign with my name as he walked into my hotel lobby. I would highly recommend this service.
They said they would pick us up at 6:00 a.m. at the hotel and they were right on the dot!! Very professional and courteous. Fast and easy to the airport. A rating.
Went on the Sintra trip with Andrea and the Fatima one with Thiago. Both were excellent and really enjoyed them. It was foggy while at Pena palace for the Sintra trip but it cleared up for the afternoon. Really enjoyed Óbidos and Nazare on the Fatima trip. Both trips gave a great flavour of Portugal
Efficient transfer both to hotel and return to the airport. And very close to stated pickup times. In fact, pickup from hotel was even a few minutes early.
Very timely! It even turned out to be a private car since it was 3:30 Am. the driver arrived immediately on time and was very nice and professional. at that time of morning it was only 10-15 minutes drive.
Pick up was actually 5mins early and made it to the airport in no time.
I would highly recommend and would use it again.
Driver arrived on time. Very professional. Smooth trip to the airport.
Driver was not at arrivals when I arrived, however in fairness our flight was 20 minutes early. After I called the weekend/emergency number and notified them I was at the airport, my driver arrived within 5 minutes and whisked me off to my hotel. Excellent service. have used Viator 3 continuous stays in Lisbon and have always been more than satisfied with their service.
The driver was on time. Very cordial and polite I would recommend to anyone to use this transfer
Service prior to, during and after my transfers could not have been better.
The airport to the hotel aspect went very smoothly especially as our flight was subject to a 2 hour delay. the driver was extremely pleasant and courteous.
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