We waited an hour at the designated spot, the tram never showed up so we left. There were so many people waiting, even if the tram had arrived when they said it would every 25 minutes, no way everyone would have been able to board. Skip this, do a different more reliable city tour.
Commentary was informative.
The tram trip is billed as hop-on, hop-off, but it doesn't work. The trams are small appropriately and there are not enough of them, so the frequency is too long at half-an-hour.
Whether you can get on again after getting off entirely depends on how many others are doing that. We made the mistake of getting off at Stop 6, to see Castello San Jorge, but we couldn't get back on again.
Having waited an hour, during which two of the red trams came along, we had to give up as neither of them could take us. Nor would a green tram operated by the same company, so we had to get an ordinary city tram to get back to our hotel.
Effectively, we paid 87.50 for four adults and two kids for a tram through Alfama to the castle, making this by far the most expensive outing we had in Lisbon. We would not make that mistake again, nor should others. The only way to get your money's worth is to stay aboard from start to finish.
Really, the operating company should stop deluding people that this is a hop-on, hop-off service. It is anything but, as we found to our cost.
A unique way to see the delights of old Lisbon definitely would recommend to first time visitors
Every thing was great except finding the start of the tour in the first place! The trams do not leave from the same square as the 'Yellow Hop On Hop Off Buses' and there is no indication there about were the trams depart. The geographical location of the tram stop on the download would be a great help.
Take the bus tours rather than the tram tour. The best is to buy the combination of all these tours: two around Lisbon, one around Belem and the tram around downtown Lisbon.
When we arrived at the tram stop we presented the confirmation and ticket printed on line. The operator of the tram stated we had to go to the office for a ticket. I explained the paper i gave him was my ticket. He had a customer aid call their office to verify our ticket. She was on the phone about 15 minutes before they finally accepted our on line ticket. When we ended our Tram tour we were told to take the yellow line bus back to the cruise ship. The yellow line told us we had to take a different line. We had to walk quite a distance to locate the correct line. The Tram Tour was okay.
I like this trip but a small circuit with only three points to hip-on/off. The best is combine with the yellow bus (red and blue line).