My husband and I thoroughly enjoyed our tour of England, Scotland and Wales. Our guide, Dave Neil was wonderful. He made history come alive and took the effort to make the trip a delight for everyone. He personalized the tour by playing music synched to the area Scottish music while in Scotland, Beetles when traveling to Liverpool, etc., and shared his favorite Deans shortbread cookies and specialty cheeses he picked up while in Chester. Our driver, Kevin was excellent and the rapport between them was fun. We were amazed at Kevins ability to maneuver the large bus through the narrow city streets. The bus was very clean, comfortable and roomy. Hotel accommodations were surprisingly high-end. Hilton, Radisson Blu, etc. and the breakfasts were fine. We had a great tour group of 35 from across the globe and wished we had more time to enjoy them.
Of the extra tours, we recommend the Liverpool tour and touring the castles. Most people think theyre all the same, but they are not. The tour of the Cardiff castle was a personal favorite. Without our tour guide, we would have missed the castles rich history and meaning of the decorative details of each room. The Edinburgh castle has a dramatic history and is in itself entirely different and distinct. We opted out of the Scottish dinner and decided to discover the city of Edinburgh. In short, our tour of the UK was simply excellent and were looking forward to exploring more of the world with Viator.
While I have given this tour the 5 star highly-recommended rating, I would also point out that Viator doesn't get the credit, Insight Vacations the actual tour provider receives the accolades. Our booking confirmation from Viator stated a 7:15 am pickup in London on day one, with no mention of Insights involvement in the process. In fact Viator had stated if we had any issues we should contact their provider Evan Evans tours. No sign of a bus by 7:45...I call Evan Evans and they inform me they haven't worked with Viator in years. No contact info for Viator provided other than an email address.
Thinking at this point our tour is a bust, a bus pulls up just after 8:00 am from Insight and I'm relieved to find our names on their list. Poor and incorrect information from Viator will have me dealing directly with Insight in future. As for the tour, great work by our Insight director Brad Dick and driver Michael Elliot. Two top-notch professionals who kept us on track and made this quick tour one of the most interesting we've been on. A great sampler for those hoping to come back to Britain for a lengthier stay at one or more of these locations.
This tour is really great if you get the same tour director we had. It is an Insight tour with a lot of space on the bus. We saw almost all of Great Britain but don't plan to spend much time anywhere. This gave us a good overview and if we came back we would have ideas of where to spend time.
This tour was all I expected and more. Our tour guide Caroline Huyshe was excellent. She provided many interesting bits of information at our different stops and along the way in the coach. The stops along the route were well planned and the hotels provided a restful evening and night. Ian our driver was very proficient and drove the coach with skill. Although Ian was very quiet he was very helpful with the luggage and getting our bags to the rooms. I believe Caroline made the trip very enjoyable on all fronts. She was patient with us and answered all our questions. I enjoyed this trip from start to finish and the extras- The Scottish Show in Edinburgh and the Welsh Evening at the The Blue Anchor Inn were very welcome additions. Thank-you for a well planned and informative trip. Phyllis Umpherville,Saskatoon, Saskatchewan, Canada
We enjoyed the tour very much despite the long days on the bus. Cardiff was a waste as you arrive after the castle closes and there isn't much to do in the city. Our guide gave us 2 hours at Stonehenge which everyone agreed was too long while we could have used the time in Bath. Bus was comfortable and wifi worked for the most part. Our tour guide, Tom, was knowledgeable and accommodating..
The trip was good. The group was kept small and the coach was spacious. The guide bringing us for the 5 days is very informative and nice. He tries to help in whatever he can. 5 days and you get to visit some of the main attractoons in Britain. A wonderful trip all in all.
The tour was excellent! Tour guide and driver were great too.. except for the last night in Liverpool which i think is not worth the time. We should either spend one more night in Edinburgh or Lake district. There is nothing much in Liverpool unlike Edinburgh and Lake District. On the final day back to London, there should also be a stop for photos at Cotswold.. One comment on Thistle Marble Arch Hotel in which we stayed for 2 nights. One night before and after the tour respectively. We chose to stay there as the pick up is convenient. We told the hotel staff we will be coming back to stay in the hotel after our tour, however they refuse to keep some of our luggage. As such 2 of us took our 4 pieces of luggage with us all the way up north UK and back! As we have done much shopping in London before our land tour, we have more than 1 luggage each. If only the hotel can be more considerate given that we will still be their customer when we returned. Unfortunately they insisted on a charge of 30 pounds per day per luggage if we were to leave our bags with them. I find this not acceptable as we will be returning to stay with them. Appreciate Viator or Insights can speak to them to avoid disappointment of future tour customers. If its not because of Viator or Insight tour, Thistle Marble Arch will not necessary be chosen..
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