The driver was on time in a luxury van. We were a group of 4 adults with 10 bags. The van dropped us off right in front of the cruise ship embarkation facility. The drive from our hotel in Paddington to the Southampton cruise port was two hours.
Our driver was excellent! He was very friendly. When we wanted to talk, he talked to us, and when we wanted to be quiet, he was quiet as well. It could not have been better.
Perfect. Very nice driver and very friendly with humour
The worst of the three - confirmed the booking and pickup time - then had a call back from the provider saying the ship was late and our pickup time was put back an hour - we had heard anything from the cruise company and I've never know a ship to be only 1 hour late getting in - anyway - it was left that we would be picked up at the original time - low and behold the no one has arrived to pick us up - ring the provider and we're back to the 'story' that the ship is late and we had 'agreed' to being picked up later - not so and not happy - when the driver did arrive he stated he did not received advice regarding the job until 1041 - our pick up time was 1030 - then the driver tells us he his last job was an arrival from the same terminal in Southampton - how about that for a coincidence - NOT AT ALL HAPPY - if I am paying for a service, I expect service, not at the convenience of the provider.
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