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Getting transfers to and from the airport are worth every penny! We used the BIG BUS when we could and found that very convenient for getting around London with multiple stops so you could get on and off as needed, however at times the wait could be 15 mins. The Big Bus came with a river tour pass that was fabulous. We used the Tube system as well but found that cumbersome and time consuming. We also used Uber quite a bit with was FAST and reasonable.
The driver wasn't waiting for us and I had to call her. It appears perhaps we may have come out at a different entrance than she was as expecting. When she arrived, she helped us with the bags and was a good driver. Pleasant conversation and dropped us off outside the hotel which was tricky because it's a bus station.
Very efficient driver. She was there at the time indicated and the drive was very pleasant.
Fully recommend the Driver and the vehicle too was very comfortable.
Natalie B Australia
Waiting at airport for us in arrivals. Car nice and clean
Natalie B Australia
Pick up from hotel direct to airport. Car nice and clean
Car and Driver were there on time and even though we had changed booking time all got taken care of. Both directions worked out well. Be sure to check your local contact as they were different contact phone numbers from local providers for each direction.
driver was on time..spent most of the time talking on the phone..helpful with my luggage on arrival heathrow
That car in the picture...is NOT what will pick you up! I wasn't expecting that exact car, but for 80 I was expecting something nice...NOT! What I got was a driver who looked shabby and didn't barely speak to me but offer to help me with my bags. The car? It was an old VW van! Not nice at all. The driver didn't talk to me the entire way to the hotel and when we got to the hotel, he dropped me off on the side, not even the entrance!! I had to walk half a block around the corner. My advice is to NOT book this service! Total waste of money.
Note from Viator:
SERVICE OPERATOR COMMENTS: Thank you for your feedback. Please note, according to our driver on the date of your service, they unfortunately had to drop you off at the corner of your hotel due to unexpected road closures near the entrance. We tried to make every effort to drop you off as close to the entrance as physically possible.
Additionally, please rest assured all vehicles in our fleet are no more than 5-years old at the maximum. Although we do not provide Executive Range vehicles, they are all newer and in top working condition.
We are sorry to hear you did not enjoy your service but hope you had a pleasant time visiting London.
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