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Arranged for pickup for 4 with cruise luggage in a large SUV at Hilton Doubletree London West End to Southampton Holiday Inn. Everything went flawlessly.
Viator's supplier for this trip was one of the larger private-car services in London. We had pre-warned that we were 4 largish people with a lot of luggage, and the driver arrived in a very large and comfortable van he was at our hotel right on time. Our driver drove us briskly through side streets, residential neighborhoods, industrial areas and seemingly everything but cow paths, to get us from Tower Hill to the west side where we could get on the motorway, and we were still in Southampton in about two hours! This guy knew London like the back of his hand, and we saw things and places I'd bet most tourists never see, and we were still at the cruise port in plenty of time. Five stars.
Driver was waiting for us already when we got off from the Cruise ship. Driver was able to get us to the Central London area, but there was heavy traffic over the hotel area. The driver asked us to walk to the hotel which should be a few minutes walk with our luggage. We refused as we are not sure where is the hotel and it was hard to walk with all our heavy luggage. Eventually we arrived at the right hotel after 30 minutes and the driver left immediately right after we unloaded our luggage without saying a word. Not a good service!
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