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Please do NOT ring to reconfirm your pickup time, use the web portal provided on your ticket. Passengers must be checked out and waiting by the concierge desk in their hotel lobby 4 hours ahead of flight time for Heathrow and London City airport and 5 hours ahead of flight time for Gatwick, Luton and Stansted airport. When picking up from private addresses, your driver will ring the buzzer or a contact number if provided.
If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
If you cancel at least 3 day(s) in advance of the scheduled departure, there is no cancellation fee.