The tour itself was very good and worth doing however there was problem after problem trying to get my viator tour tickets redeemed. Not sure I'll use them again...
Employees were helpful at appointed stops. Not only did they share directions, but offered time saving advice for different sites.
Buses were not as frequent as expected.
The poor cousin to the two big Hop On and Off operators - Big Bus Tours brown and yellow and the Original Tour similar colours to London City Tours unfortunately, There are far fewer access points. They are further apart than the more popular, and rarely are there representatives at those points compared to the other two companies. Signage to help customers identify where to hop on is poor. We waited along with six other clients for almost an hour at Buckingham Palace. I called to ask where our bus was. Suddenly a representative showed up. I was on my way to Westminster Abbey and due to the delay only had 90 minutes for my visit.
Unfortunately we wasted so much time looking for the stop,to get on the London City hop on hop off. We couldn't find the stop at the Marble Arch stop and we told that it was several blocks away from everything else. We ended up just buying ticket for the Big Bus hop on hop off. It has many more buses running. Unfortaely we were unable to find any place to redeem our voucher. Would not recommend
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