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The ambiance and food selection did not warrant the fee. We would have been better off just going to one of the airport restaurants or lounges.
We never were able to access the Lounge at Heathrow. First, I downloaded the wrong page thinking it was the voucher and the confirmation page didn't have the location of the lounge. Secondly, of nine different employees at Heathrow, only one had the persistence to help us find the lounge and then by that time it was too late to use it. Work with the Heathrow employees please.
It should be noted that it is very important to clarify this is in Terminal 2 and if your flight is not scheduled in this terminal it would be money not well spent. This was the case with us.
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