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We were a bit apprehensive having booked this from the US. We were happily surprised to see a gentleman with a name board with my name on it as we exited Baggage. We thought we would be in a shared-van and were again surprised to learn that the gentleman had a nice, shiny, immaculately clean Mercedes Benz. He drove my husband and I directly to our London hotel. Great service! We highly recommend booking through Viator.
Easy to book. Confirmation immediate. Driver waiting for us at Heathrow. Helped with luggage. Excellent service
Driver was amazing! Turned out I was the only pickup so I got a private car service for the price of a shared ride. Long lines at immigration caused me to be somewhat late for pickup but the driver was still very friendly and understanding! Appreciated his patience and good attitude.Left him a good tip.
Great to be treated and picked up after 24 hours of flying! Driver was polite and gracious, highly recommend after a long flight.
Te reciben en el aeropuerto con un cartel con tu nombre. Excelente despues de un viaje largo y con familia. Transporte compartido con buenos autos tipo vans, comodos y seguros, te dejan en la puerta de tu hotel. 100% Recomendado
We had trouble finding our driver, but once connected, it was excellent.
Out of the sea of people waiting in luggage claim/pick-up area at London Heathrow airport, it was fantastic to easily spot my name on a board with the shuttle driver ready and waiting to take me to my hotel. The shuttle was parked very close and before I knew it, me and the other passenger were on the road and off to our hotels. It was such a smooth drive, the van was very clean and the driver was so, so nice! I loved how our driver pointed out some of the things that make London unique while we headed to our hotels. It definitely made the ride more fun and time went by so fast. My overall experience from start to finish was nothing but excellent. I am so, so glad I booked my shuttle from the airport to the hotel with viator again. I will definitely use viator for my future travels, that is for sure! Thank you very much, viator!
Debbie Han United States of ...
Great service, driver very professional and on time!
Great...............was there waiting for us and great ride to hotel.
Evangeline D United States of ...
Instead of a shared van, we were pleasantly surprised with a Mercedes car. The gentleman driver is punctual at the airport, nicely dressed, very polite. I am sorry that I forgot his name my senior moment. The car is very clean and pleasantly scented. He provided some really good tips and places to visit. It made our day!
Pamela S Trinidad and Tobago
Great taxi service. I will recommend it to all.
My experience with this service is very positive as the operator was easy to reach and the shuttle showed up on-time.
Took about one hour and twenty minutes. It was our first time in London. Now that we are more familiar, next time, take the Gatwick Express to Victoria station and the for us would have been a short cab ride to the hotel.
Our plane was an hour or so late but our driver was waiting. Very comfortable ride into London. Great service.
Very good, Driver was a little hard to find, because he was in in the back of the exit with a small sign. He was very friendly and we chatted a lot about family life in UK.
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