Pick up and return to the airport went very well as expected
This was good, pick up the guy was a little late, but very apologetic for the traffic, return trip they had us 4 hours early and could have been 2 1/2 to 3 and still been find. All in all much easier than other types of transportation
Mary M K United States of ...
Picked up both times , very nice drivers.
Driver was excellent. Prompt and efficient. He was waiting for us when we arrived.
On October 23, 2016 The service was on time and the driver was very polite and conscientious. Our transportation from the airport to the hotel was perfect. We had 8 adults and they sent a van/mini bus to accommodate our group. For some reason when they came to pick us up from the hotel to the airport on October 31, 2016 they sent a 6/7 passenger van and one of the adults had to sit on the floor. The driver showed me his orders for a 6-7 person van and I showed him my reservation for an 8 person van/mini bus. That was the only issue in others wise a good service. Just make sure you get the vehicle you need.
Both private cars were very relaxing and drivers were friendly
The trip started with no driver waiting for me at the air port as I was told. Had to call the company twice before learning that I would need to wait a further 20 mins for the car. My flight arrival was scheduled for 11:15. We arrived at 11:30. My car arrived at 12:15.
After the disappointing start the drive to my hotel and the return to Heathrow were smooth and worry free.
The airport pickup on the way in was perfect and the vehicle used was the appropriate size. When departing for the return trip, I was told that the car ordered was too small questionable, as the first one was a small van and I had to pay an additional 15 pounds cash to make up the difference.
The service itself is a bit cheaper than a taxi but I would question the true cost before booking.
Fine for the service from Heathrow. 45 minutes late collecting us from the hotel which is a little worrying in peak hour London. I wouldn't use again.
I am disabled, requested a car big for 3 people, 4 big luggages and my wheel chair they send an small car the ride from the airport to the hotel was very uncomfortable.
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