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Efficient, friendly and made travel easy for us. Defiantly will use them again.
Service was great. They were there waiting for us and for are return trip on time.
This is the second time we've used this service and have been happy both times. This time we had to wait a while for our airport pickup but we did get through customs/immigration faster than normal, I think. Would definitely use it again when going to London.
It started out with our driver being a little late 15 minutes and we began to worry but he did arrive shortly after that and he was very friendly and knowledgeable about the city. He gave us some great suggestions and it was a very pleasant experience to our hotel. In leaving our driver was right on time, which was great since he had to change a tire on the way. You could tell how important it was that he be on time and he was. He also was very nice and pleasant to ride with. It was well worth it. We made it to hotel in great time with no stopping and starting like in a group transit. Will use again for sure.
Highly recommend this service-our driver met us right after we exited customs. The car was clean, comfortable and spacious, driver was very courteous and professional. Return trip to airport was exactly the same experience-our driver met us in our hotel lobby, had a very nice car, was very pleasant. What a luxury at a great price! Will always use this service!
Both times our drivers were on time. Our driver to the hotel was doing the best he could with major traffic but otherwise he didn and #39;t bother to talk to us. Not friendly at all. Our driver from the hotel, however, was very friendly and super sweet.
Highly recommend this. Driver was waiting for us after we got off the plane and got through immigration and whisked us to the front door of our hotel. Another driver was at the hotel a few minutes before scheduled to pick us up and got us to the airport in plenty of time for our flight. Absolutely would use this again.
Very good service, as expected, both to our hotel from Heathrow and from the hotel back to Heathrow. If you are looking for private car transportation, this one fits the bill quite nicely. On the other hand, travel to and from Heathrow can be very time consuming by car one hour at peak times due to London traffic. If you are willing to lug your own cases and use Heathrow Express, you can make the trip in 15 minutes however, that does not include the luxury of door-to-door service.
We have used many times now. Driver waiting immediately outside the exit from customs with sign, very smooth and safe ride into London.
It took us an hour and a half to get through immigration, and our driver was there with the sign waiting for us. The only concern was there were two exits and he was at the other e it. Had I not walk the line of Drivers looking, I would have missed him.
This was good, pick up the guy was a little late, but very apologetic for the traffic, return trip they had us 4 hours early and could have been 2 1/2 to 3 and still been find. All in all much easier than other types of transportation
vin United States of ...
Driver was excellent. Prompt and efficient. He was waiting for us when we arrived.
We had very capable, nice drivers and very prompt in pickup and delivery times. We just had one problem with our first hotel we were taken to our second hotel which we stayed in after our British Isles Cruise-just a mix-up in scheduling. It was not a big deal and the driver was very apologetic about the problem with the wrong hotel being given and got us to the correct hotel quickly. We will ask Viator about a refund of the extra charge we paid to reschedule the driver's route.
On October 23, 2016 The service was on time and the driver was very polite and conscientious. Our transportation from the airport to the hotel was perfect. We had 8 adults and they sent a van/mini bus to accommodate our group. For some reason when they came to pick us up from the hotel to the airport on October 31, 2016 they sent a 6/7 passenger van and one of the adults had to sit on the floor. The driver showed me his orders for a 6-7 person van and I showed him my reservation for an 8 person van/mini bus. That was the only issue in others wise a good service. Just make sure you get the vehicle you need.
The trip started with no driver waiting for me at the air port as I was told. Had to call the company twice before learning that I would need to wait a further 20 mins for the car. My flight arrival was scheduled for 11:15. We arrived at 11:30. My car arrived at 12:15.
After the disappointing start the drive to my hotel and the return to Heathrow were smooth and worry free.
The drivers were where they were required to be on time. However, once you got in the vehicle there was no more communication. I guess some persons do not mind the silence but it would have been nice to feel welcomed by the driver.
Driver was a bit late showing up on arrival which is not a large issue but there was no communication. I needed to initiate calls to try and find out where our driver was.
This is the second time I have arrived at Heathrow and the driver was not waiting with a sign as promised. I called the company and then yes the driver shows up. After a long flight I really would appreciate the driver waiting when I exit the arrival hall. Once there the driver was excellent as always.
The airport pickup on the way in was perfect and the vehicle used was the appropriate size. When departing for the return trip, I was told that the car ordered was too small questionable, as the first one was a small van and I had to pay an additional 15 pounds cash to make up the difference.
The service itself is a bit cheaper than a taxi but I would question the true cost before booking.
I am putting this in the review section because Viator doesn't offer a way to contact them directly. When our driver picked us up at Heathrow on Sep. 24th, he informed us that he was charged an additional seven pounds for parking. He told us we were responsible for it because he had to wait for us to clear customs. We didn't want to start our vacation with an argument, so we paid him. We feel this was not appropriate and would like to know what Viator's policy is about this.
Fine for the service from Heathrow. 45 minutes late collecting us from the hotel which is a little worrying in peak hour London. I wouldn't use again.
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