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Communication was good in advance and we knew where to go and wait for our driver, but it was a full hour after landing before we found him because he had been waiting at the wrong place. The information booth helped us call the company and locate him. He didn't apologize and was texting furiously instead of helping us with our luggage as we walked to his parking place a ways off. His unfriendliness and lack of apology was not helpful in starting our family holiday in England. The way back to Heathrow was much better, though, using the same company and driver!
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