The email or password you entered isn't correct. If you've forgotten your password, please reset it. Click here
There was an error logging in, please try again.
Log in to Viator
Log in to add things to your wishlist and access your bookings from any device.
Driver was late picking us up at the airport ( almost 1 hour late). Once he arrived, the transfer was fine. The driver picking us up from the hotel was 45 minutes late. He said he overslept. We will not use this service again.
There has been no communication whatsoever about the process. My flight was on time - and I couldn't find the driver with my name. I waited for 30 min and he was nowhere to be found in the arrivals area. Also, the phone number provided in contacts kept sending me to voicemail. I ended taking a taxi to my hotel. I will not use this service again.
Very good service; drivers were friendly; handled bags efficiently. At Heathrow a bit chaotic as many people in Arrival Lounge - took while to find driver. Recommend you have phone number to call when in London (UK) to call service to verify and find information.
to eliminate any hassle we purchase Private Round Trip from London Heathrow Airport to a hotel and back. Excellent service! The driver met us at airport. on a way back the driver called us to notify about his arrival. everything was on time and for the price of the Uber, may be even cheaper.
We waited 2 hours the driver never showed up. We made several calls and were told he will be there soon finally they said they can not contact the driver and take a cab they will refund our money. So the visitor center at the air port arranged a cab for us .