I booked this tour on September 10. Tour was basically as providing the transport and tickets to the attractions. The guide Mr David kept talking to a family in Spanish most of the time while the majority of tourists were English speaking. The tour can be upgraded by providing whispers or similar devices so the visitor can follow what the guide is telling even they are behind. It was very hard to hear what the guide was telling. Also the River cruise was on the commercial passenger water taxi not a cruise with guide or narration with no narration by guide. We were taken to Greenwich 30 minute to go and 45 minutes to come back. We were given only 15 minutes to explore a navy museum children learning center. It was waste of time. I was disappointed in tour.
Started with upper level complaining loudly about not hearing. Got worse when we had to walk a long way to Changing of the Guard. Lost track of the guide. Finally found him. Checked in. He had a phone call to find another lost member. He never came back. We got left there. We were told they had gone on to the Tower of London and we had to make our way there. Couldn't find them there. No one answered the phone. We have yet to see the afternoon stops. Very poorly handled.
the location to pickup the tour was very inconvenient for us and added un-necessary costs . I have been to London a few times and taken tours. I did not find this to be informative or stimulating in any way. I think we would have done better on our own using local transportation. The lunch was in-edible.. too bad since i was hungry. Other tours to the tour London the guide stayed and took us into and explained the history .. we were on our end with no direction as to what to see. We had to meet up 15 minutes early at each stop in order to wait for the stragglers. Did not know this until the end, very annoying. We had intended to book more tours, however I was not doing a Golden Tour and wouldn't recommend. If I didn't ask questions for myself and the group, we just were not provided with the history and local color that is the reason I do the tours. Loved Grayline when they were doing these ...
My rating on this tour has NOTHING to do with our guide. She was fantastic. Extremely knowledgeable, very friendly and kept us on time and organized for the whole day even with a huge glitch of failed ticket printers at the boat dock. Would highly recommend Marlina! The reason I gave it 3 stars is for two reasons. First, the tour description and I read and re-read it 100x top to bottom said we would see the Changing of the Guard at Buckingham Palace. The description used the word regular occurrence. NO WHERE not even in fine print or in details did it say the days and times this happens. Turns out the day of our tour was NOT a scheduled time at Buckingham. Very disappointing. Maybe your description should advise people to go to the actual Buckingham Palace website to check the schedule. In hindsight - I trusted your description - I should have checked. When I questioned our tour guide because the bus literally zipped us PAST the palace she said that because there was no guard change scheduled at Buckingham, we were going to Royal Horse Guards to see a guard change. We did have great viewing for this and it was cool but it was guard change on horses. NOT the same as the marching guard change at Buckingham. My BIGGEST disappointment with this also and other people on the tour said the same thing even if we weren't going to see the guard change at Buckingham, we all felt we should have stopped there for 10-15 minutes just to get out and take pictures. We had to make a special trip back there on our own to get photos of the palace. My second reason for the rating.......inclusion lists Thames River Boat Ride. Shame on me I guess. I read that as a sightseeing boat ride on the river. This was more like a speed-boat first of all and it was definitely like a commuter water taxi. They were closing the gates and pushing people on the boat because it was on a taxi schedule . Nothing leisurely about it. Very disappointed in that. We are from Chicago and we HAVE water taxis and we have boat rides. They are completely different. This was nothing like our boat ride on the Seine in Paris which WAS what we expected. Might need to change your description of that. Over all - Marlina made it a great day. The London Eye since we didn't stop at Buckingham was probably our favorite part. Also - you might want to change your wording on lunch packs and make it snack packs. sidenote - we booked 8 tours with you as a family of 4 so we spent a good amount of with Viator. The two things on THIS tour were the only disappointments