Excellent pick up, driver was early and drove in a nice safe manner so we were pleased as usually the drive to/from airport by taxi or limo is the most dangerous part of the journey.
Driver was very friendly and dropped us right at the door. Recommend using this Shuttle for all travellers arriving in LA.
I know that I can always feel reassured that I will arrive at the airport in plenty of time.
It was very easy. We weren't kept wsiting very long. Tge driver was very good.
I was impressed by the prompt service and the drivers were very good .
I was very pleased with most everything. The pick-up was a little late, which was a concern for me.
Our driver was 20 mins late which can make you uneasy but we still got to the airport for our flight ok
After a long phone call to the supplier, I managed to make a booking for pick up at 5.40am to be transferred to the airport. At 4.55am on the day, I was contacted and told that they were unable to provide that service and I had to be on a pick up at 5.10am, which was already waiting with others from the same hotel.
I used a taxi instead because there was no shuttle bus going to LAX. I called in my reservation and they said that I could take a private car and hour later at some additional cost. It was not easy or efficient, like you claim. The reservation was a total waste of time. I won't use Viator or Super Shuttle again.
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